Fast Forward Awards 2026: Chris McGurk — Master of Reinvention

Chris McGurk arrives right on time for an  interview at his reserved table at the Beverly Hills Hotel’s iconic Polo Lounge. It’s been his preferred meeting space for years, dating back to when he and his family used to live a few houses down Crescent Drive on the other side of Sunset Boulevard in the Los Angeles suburb of Beverly Hills.

A tall, well-groomed man dressed in smart casual — premium denim jeans with a dark, patterned long-sleeve sweater — McGurk is the master of reinvention. He’s gone from running such major studios as Universal Pictures, Overture Films and MGM to building his own, Cineverse, a publicly traded company he’s headed since 2011 as chairman and CEO.

But Cineverse is not, as they say, “your grandfather’s studio.” It’s an entertainment and streaming technology company McGurk says he believes is built for a time when the traditional studio system that has ruled Hollywood for nearly a century is a shadow of what it once was, and delivering movies and shows directly to consumers over the internet is as lucrative and profitable as the old studio system was during the heyday of theaters.

Content distribution and technology, McGurk says, are “interlocked” at Cineverse. “It’s a true portfolio strategy. And what I love about it is that it completely changes the independent film model. Technology really underpins everything we do. It drives our 30 streaming channels, and it drives our advertising. We have our own advertising tech group and our own ad tech module. And that’s also the key to our theatrical business, where we’ve been opening movies and spending a fraction of the marketing dollars that our competitors spend because we’re using our whole network and system to market these movies in a much smarter way.”

Cineverse distributes content across all windows and platforms, from theatrical to digital to physical. The company has a rich library of more than 71,000 films, series and podcasts that it feeds to more than 50 million unique monthly viewers through a network of digital outlets such as Amazon, Peacock, Tubi and Pluto TV, as well as through movie theaters and physical media. Cineverse also owns more than 30 of its own streaming platforms and channels — subscription, ad-supported and FAST — including the horror media brand Bloody Disgusting and its flagship streaming service, Screambox.

Cineverse additionally has a thriving technology organization that it built alongside its content business. Matchpoint is the company’s core technology suite for delivering streaming content, an automated and workflow platform that prides itself on efficiency, and also provides tools for scalable app creation, analytics and predictive dashboards, and AI-powered quality control and metadata enrichment. Cinesearch is a consumer-facing content search and discovery platform that is powered by Matchpoint. Both are now being positioned not just for internal use, but also as commercial SaaS offerings for studios, streamers and other media companies that want to modernize their supply chains.

For his belief — which he puts into action — that streaming and theatrical are synergistic rather than cannibalistic, and that technology is the engine that allows our industry’s crown jewel, content, to shine brighter than ever, Chris McGurk is being honored with Media Play News’ 2026 Fast Forward Award. The award is given out each year to a person, technology or organization that moves the home entertainment industry forward.

READ — THOMAS K. ARNOLD: REINVENTING A STUDIO

Content Synergy

On the content side, Cineverse believes that streaming and theatrical can work very well together. For McGurk, there’s no bigger affirmation of this belief than the company’s experience with Terrifier 2 and Terrifier 3, two low-budget slasher films centered on the murderous Art the Clown. The “Terrifier” franchise was brought to Cineverse through its horror brand, Bloody Disgusting, whose executives told him they thought Art the Clown could be the next Jason Vorhees or Freddy Krueger.

Terrifier 2 was released theatrically in October 2022 and wound up grossing nearly $11 million domestically thanks to a viral marketing campaign centered on Bloody Disgusting and Cineverse’s own streamers. The company spent only about $250,000 on marketing, relying mostly on unused inventory on its own channels.

With Terrifier 3 in the fall of 2024, McGurk and his team used the same playbook, spending just $500,000 on outside marketing and using their own streaming properties as well as some recently acquired podcasts to drive consumer awareness. Terrifier 3 opened at No. 1 on the domestic box office charts and, with a gross of more than $54 million domestically and $90 million globally, ranks as the highest-grossing non-rated
film in U.S. history. Speaking at AFM in November 2024, McGurk said that with Terrifier 3, “we’ve established a new blueprint” for independent films with big viral fan bases.

“In our case, you know, we use our streaming channels to promote our movies without spending any money because we’re using the unused inventory,” McGurk says. “And what we’ve been able to do, because we have our own technology and the technology collects tons of information about what consumers are watching and what they like and what they don’t like, is assemble a huge database, particularly in horror, but also in independent film and in family, that really lets us know what people want and who the audience is.”

McGurk maintains Cineverse’s streaming network, “because it’s very focused on specific fandoms, is an incredibly efficient way for us to activate people to go see movies in theaters — and to see movies in home entertainment as well. So that’s the synergy that we think we’re really bringing to the table.”

Chris McGurk speaking at AFM 2024 on the success of the “Terrifier” franchise and the synergy between streaming and theatrical. (Photo courtesy of AFM)

Emboldened by the success of the two “Terrifier” movies, Cineverse in May 2025 announced the creation of the Cineverse Motion Pictures Group, led by longtime executive Yolanda Macias, who was named chief motion pictures officer, a new position that replaced her previous chief content officer role. The first two big releases, remakes of 1980s cult hits The Toxic Avenger (starring Peter Dinklage of “Game of Thrones”) and Silent Night, Deadly Night (with Ruby Modine), only grossed a modest $3.5 million and $2.6 million, respectively, but McGurk says both have been extremely profitable thanks to post-theatrical TVOD sales and, in the case of The Toxic Avenger, a recent sale to Hulu.

“Both movies were profitable — very profitable,” McGurk says. “Toxic Avenger and Silent Night, Deadly Night didn’t do great at the box office, but because we spent so little on each one, they’re doing fantastic on home entertainment, so we’re getting a good return on investment on both of those films — well over 50%.

“If you go back and look at Toxic Avenger, we opened against two big studio movies, and I can guarantee you that we were the most profitable movie released that weekend. It’s the same thing with Silent Night, Deadly Night.”

Later this year, Cineverse plans to venture into the family market with a reboot of the “Air Bud” franchise, once controlled by The Walt Disney Co., and is also readying a theatrical run for Guillermo del Toro’s breakthrough film, Pan’s Labyrinth, to coincide with the 20th anniversary of the film’s original theatrical release. Also in the pipeline is a fourth “Terrifier” movie.

“What we’re trying to do, theatrically, is develop a portfolio of movies with known IP that we think we can acquire or produce and market with an all-in investment of less than $5 million,” McGurk says. “And when you’re doing that consistently, you’ve got great upside potential, as we saw on Terrifier 3, and also great downside protection.

“We’re still ramping up our release slate to try to get up to maybe six to eight films a year. We want to go to bat a number of times, knowing that by following our model, you can’t lose any money.”

Another theatrical release, the sequel Return to Silent Hill, was released in theaters Jan. 23 and earned more than $5.5 million domestically and over $42 million worldwide — including $18 million in China. The film is based on the popular “Silent Hill” video game franchise that has seen its latest installment, released a year ago, sell more than 2.5 million copies.

“So we know there’s a current fan base out there that we can activate,” McGurk says.

Also on the content side, Cineverse is moving into short-form video. Last August, the company announced a joint venture with Banyan Ventures, the venture arm of former ABC Entertainment Group and WME Chairman Lloyd Braun, for the pending launch of a studio and AI-based platform creating serialized, short-form (one to three minutes) “micro-dramas” for mobile devices specifically designed for modern viewing habits.

Subscribe HERE to the FREE Media Play News Daily Newsletter!

The announcement was made five months before The Walt Disney Co. made a similar move into short-form content distribution.

The new Cineverse studio, MicroCo, is headed by CEO Jana Winograde, a former president of entertainment for Showtime Networks, and chief creative officer Susan Rovner, former chairman of entertainment content for NBCUniversal television and streaming. The company’s original series will be designed for binge-watching, aiming to expand upon the currently available short-form social media content that has made vertical scrolling ubiquitous. It will span multiple genres, from romance to horror, and will feature both live-action and animated series.

“It’s interesting how so many of the micro-dramas that are currently out there have to do with undercover billionaires and werewolves,” McGurk says with a laugh. “We’re still exploring how we want to attack the micro-drama, which we think is going to be a huge business. We’re primarily looking at opportunities to leverage our technology in that business for our own venture, but possibly for others who are in that business too. We’ve got a real leg up in horror — obviously that’s an area that we can focus on — but we want to expand into other genres as well.”

One challenge is that while production costs are low — as little as $25,000 for 60 minutes of content — the platforms, particularly the ones owned by big Asian technology conglomerates, are spending up to $2 million a day on marketing and customer acquisition.

“And that obviously turns the economic model upside down,” McGurk says. “I’ve talked to a lot of producers in the business who are frustrated because, just like in the film business, they might hand a platform a $100,000 micro-drama, but then in order to make anything above and beyond their guarantee, they’re sitting behind $2 million in marketing. And they’ll never get that back.”

Another challenge, McGurk says, “is that there’s no ancillary market right now. They have a three- or four-week run and then it’s done. There’s no home video, no VOD, there’s nothing.

“We’ve had people come to us and ask us to piece these things together and put them out on DVD, but I don’t think that works, given the way they’re set up, where every episode is a one- to three-minute cliffhanger. So we’re trying to parse through some of the issues in the business right now.”

Follow us on Instagram

Technology in the Spotlight

Cineverse’s trump card is its technology, which is integrated into every aspect of the company’s products, services and inner workings. Under the auspices of Tony Huidor, president of technology and chief product officer, the technology division includes a 150-member engineering team in Calcutta, India, and accounts for about 70% of Cineverse’s total headcount.

McGurk says technology has played a key role in building up Cineverse’s own network of streaming platforms and channels as well as promoting its theatrical films. Going forward, the focus is on building a viable service business with outside clients.

“We’re very focused now on trying to leverage our technology and the AI components of that technology that we’ve built,” McGurk says. “We’re trying to leverage that in really smart ways to have a positive impact on the business. We’re looking to strengthen companies and address problems that exist in the business without having a negative impact on the creative side of the business, which everyone is so concerned about right now.”

One example, he says, is Cinesearch, a search tool for streaming that

Cineverse developed with Google. Cinesearch uses an AI avatar named Ava, “and she’s incredibly smart,” McGurk says. “We’ve got a database of hundreds of thousands of films, which she’s been studying for the last year and a half. And what Ava can do for you is if you have a connected smart TV, she can have a conversation with you and basically search everything on that TV across all platforms, establish a personalized relationship with you, and enable you to find the stuff you want faster than anything that exists right now.

“The current system of menuing that happens on these streaming platforms is archaic. It’s 20 years old. It generally takes somebody 10 minutes to find a film they’re looking for, and that’s not good for the customer. It causes churn because they get frustrated and leave. And that’s not good for the platform.”

Cineverse executives pitched Cinesearch at CES 2026 in early January in Las Vegas, “and we had a lot of promising conversations,” McGurk says. “We’re looking at licensing it to OEMs and smart-TV manufacturers, those types of companies. And we’re hopeful that we’ll have a couple of deals over the line soon. We believe we’re successfully addressing the biggest problem in streaming, search and discovery, with AI. Cinesearch can have a very positive impact on audiences, customers, platforms and the artistic community. And there are very few examples where you can point to AI doing all that.”

(L-R): Overture Films’ Danny Rosett, actor George Clooney and Chris McGurk at the Sept. 11, 2009, ‘The Men Who Stare at Goats’ premiere during the Toronto International Film Festival. (Photo by Alberto E. Rodriguez/Getty Images)

The latest big developments on the services front are two recent acquisitions. In January Cineverse bought Giant Worldwide, a global media services provider serving some of the entertainment industry’s leading Hollywood studios and streaming platforms. Giant has deep operational expertise in digital delivery fulfillment, Master QC, content localization and OTT content testing, along with Preferred Vendor Service badges for top streaming platforms.

Then, Cineverse Feb. 13 announced its acquisition of IndiCue Inc., a connected-television (CTV) monetization platform that provides streaming publishers and operators with the technology infrastructure to manage, optimize and grow their advertising revenue across FAST, AVOD and ad-supported streaming environments. The company’s integrated ad technology stack includes ad serving, supply-side platform (SSP), demand-side platform (DSP), and server-side ad insertion (SSAI) capabilities.
Both acquisitions will be integrated into Matchpoint and, McGurk says, “largely complete our strategy to build a comprehensive, scalable infrastructure solution for the entertainment industry.”

In Giant’s case, this integration will enable the company’s studio and streaming platform clients to benefit from Matchpoint’s automation and integrated AI capabilities — which include automated ingest, frame-by-frame AI-based Video/Audio QC, AI-generated enhanced metadata enrichment, fully transparent automated mastering workflow, and machine learning-driven delivery optimization — to reduce costs, eliminate human error, and scale content distribution to all leading video streaming platforms.

The addition of IndiCue into the Matchpoint ecosystem, meanwhile, completes a critical component of Cineverse’s platform strategy and vision, McGurk says. The combined companies now connect distribution, data and monetization into a single, unified solution, allowing Cineverse and its streaming partners to respond dynamically to performance signals, optimize ad placement, and improve ad yield across the highly fragmented CTV landscape.

The product and engineering teams from Cineverse and IndiCue will leverage Matchpoint technology to jointly develop new ad-tech products and advanced data capabilities designed to deliver improvements within the CTV advertising ecosystem that leverage the unique combined capabilities and expertise of the two companies’ technology teams.

Cineverse expects Giant Worldwide to contribute pro forma revenue of $15 million to $17 million, and pro forma EBITDA of $3.5 million to $4 million, in fiscal-year 2027. The majority of this revenue is recurring in nature, derived from ongoing service relationships with major Hollywood studio and streaming platform clients.

IndiCue is expected to generate approximately $38 million in revenue and $9.6 million in EBITDA in calendar year 2026, representing a 25% EBITDA margin and immediate accretion at close, reflecting the operating leverage of transaction-driven CTV advertising infrastructure.

Cineverse for the quarter ended Dec. 31, 2025, reported revenue of $16.3 million, down 60% from $40.7 million in the last three months of 2024, which included approximately $22.8 million of theatrical revenue from Terrifier 3. The company posted a net loss of $1 million, compared with a profit of $7 million in the prior-year quarter.

For its next fiscal year, which begins April 1, Cineverse expects the new acquisitions to help it achieve revenue of $115 million to $120 million, with technology platforms representing more than 50% of total revenue. Adjusted EBITDA is expected to reach $10 million to $20 million.

Looking Back — And Ahead

McGurk was born in West Springfield, Mass., “a little town that nobody’s heard of and people in Boston don’t even know exists.” After earning his bachelor of science degree in accounting from the Syracuse University School of Management, and an MBA from the University of Chicago Graduate School of Business, McGurk began his career at consultancy Price Waterhouse & Co. in Hartford, Conn.

He later enjoyed a six-year run at PepsiCo, where he held various sales, marketing and finance positions, before joining The Walt Disney Co. in 1988, where over the next eight years he held various progressively more responsible positions before ultimately rising to president of The Walt Disney Motion Picture Group.

“I got recruited at Disney, out of the blue, by Frank Wells and Michael Eisner,” McGurk recalls. “And they gave me this big speech about how, you know, come with us and we’ll be like the dynasty of the Yankees. So I moved out West — it was my third coast-to-coast move in three years — and my first boss was Jeffrey Katzenberg, who’s famous for saying if you don’t come in on Saturday, don’t bother coming in on Sunday. Luckily, my daughter was born on the 4th of July, so I could actually have a day off.”

After leaving Disney in 1996, McGurk subsequently served for three years as president and chief operating officer of Universal Pictures, where he brought in October Films, which evolved into Focus Features. In 1999 McGurk joined MGM, where he was the lead operating executive — and set up United Artists as an independent studio — until the company was sold for approximately $5 billion to a consortium of investors. From 2006 to 2010, McGurk was founder and CEO of Overture Films and CEO of Anchor Bay Entertainment, which distributed Overture Films’ product to the home entertainment industry.

It was quite a career—and quite an education, McGurk says.

“What I learned is that the big studios do things a certain way,” McGurk says. “It’s all about money.

It’s all about covering your ass and not making mistakes, which obviously doesn’t lead to great creativity. That’s why everyone’s so amazed at Mike De Luca at Warner right now, because he’s actually running production at a studio and he is actually not just 100% fixated on making money in franchises. He’s willing to break creative boundaries. And that’s what I liked about the independent side of the business.”

Cineverse, then called Cinedigm, was a small digital cinema company when McGurk took charge in 2011.

“We really were setting out to reinvent the company from what it was before, from a digital cinema company to a company that leveraged digital technology in the home,” McGurk recalls. “And we knew we had to get into the streaming business and we knew, when we looked at Netflix, that Netflix’s real advantage was the fact that they had proprietary technology and leveraged their tech.

“So we said, if we’re going to be a streaming company, we had better figure out a way to smartly control the technology and do it in a cost-efficient way. So we formed a joint venture with a company called Junction TV over in India that had been started up by these two engineers, one of whom had just taken a job at Apple as the head of network architecture, with 250 engineers working for him. And he was so good that Apple let him continue with this side business over in India where his partner was running it, who now runs it for us.”

Over time, McGurk says, “we developed a soup-to-nuts streaming technology with our partners. And then four years ago we bought them out and now we own the whole thing.

“The beauty of the tech, too, is that because we developed it in India, we didn’t spend hundreds of millions of dollars to develop the tech. We spent tens of millions of dollars over a 10-year period. And we think it’s as good as, or better than, anything out there. We really believe that. And we run the whole operation in India with 150 people and two offices for less than $3 million a year. Here, it would cost us $30 million.”

With the technology in place, McGurk and his team made it work for them.

“We were one of the first companies to get in the FAST business — I think we launched our first FAST channel in 2017,” he says. “And having this tech in place allowed us to save a lot of money, and now being able to actually license it as well is just huge for us. We don’t think there’s anything comparable to it. And when you think of the hundreds of millions of dollars some of the other companies spent, like Disney when they bought BAMTech … it’s ridiculous. And you know, in a lot of instances, their technologies are 20 years old, while we’re constantly refining ours and doing it in an incredibly cost-efficient way because it’s over in India.”

Technology aside, McGurk says he also likes the creative freedom that comes from running an independent studio outside of the Hollywood mainstream.

“Our model is so different, at least on the theatrical side, that we can really allow artists to do what they want without a lot of downside exposure, but a lot of upside exposure,” he says. “I think we’ve created a model that is counter to what everybody else is doing and can really support new ideas and creativity.”

(L-R): Tom Hanks, Chris McGurk, Denzel Washington and Alan Horn (at the time, COO of Warner Bros.) at a Dec. 6, 2002, American Cinematheque award ceremony honoring Washington at the Beverly Hilton Hotel in Beverly Hills, Calif. (Photo by Kevin Winter/ImageDirect)

Where does he see Cineverse, say, five years from now?

“Hopefully, three or four times as big as we are right now, having made a couple of smart acquisitions and having really grown our technology business quite a bit,” McGurk says. “I think we’ve got a leverageable technology, and we’ve got a great team in place that’s out selling. I think you might see us do some more acquisitions in the technology space like we did with Giant. I see our film business rounding itself out, so we’re doing like eight films a year and expanding into other genres besides, you know, just horror.

“But I see us as a much, much bigger company, lean and mean and with a set of assets that are really unique in this space. Nobody has a streaming network like we have, with 30 channels and 60 podcasts on top of that. We have more than 70,000 titles in our library, all powered by a technology and AI that we own completely.

“I look around and there’s nobody who really lines up competitively with us. And so I think if we’re not three or four times bigger, we’ve screwed it up somehow. But I think the other thing I feel really good about is that for a little company, a microcap company like us that’s been trying to make sure we pivot and stay ahead of the industry, we’ve really built a really great executive team. People like Erick Opeka, Tony Huidor, Michele Edelman, Yolanda Macias — this is a team that’s capable of doing a hell of a lot more, of running a much, much bigger company. And I just feel good that we’ve been able to attract a team in a real difficult time in the industry and retain them. They’re all motivated, and I just think the future looks really bright.”

Subscribe HERE to the FREE Media Play News Daily Newsletter!

 

Reinventing a Studio

Hollywood loves reinvention stories, but few executives have executed one as thoroughly — or as pragmatically — as Chris McGurk. Having spent decades running legacy studios including Universal Pictures, MGM and Overture Films, McGurk now finds himself on the other side of the equation: building a modern entertainment company, with technology not as an accessory, but as the engine.

As chairman and CEO of Cineverse since 2011, McGurk has overseen the transformation of what was once a modest digital cinema business into a publicly traded entertainment and streaming technology company designed for an era when the traditional studio system no longer controls distribution, marketing or consumer access. At Cineverse, content and technology are inseparable — and that interdependence is central to the company’s strategy.

READ: FAST FORWARD AWARDS 2026: CHRIS MCGURK — MASTER OF REINVENTION

Cineverse today operates across every major window — theatrical, TVOD, FAST, subscription streaming and physical media — while feeding a library of more than 70,000 titles to over 50 million monthly viewers. Unlike legacy studios, however, Cineverse owns much of the underlying infrastructure powering that reach. Its Matchpoint platform automates streaming workflows, analytics, quality control and metadata enrichment, while its consumer-facing Cinesearch tool tackles one of streaming’s most persistent pain points: discovery.

That technological foundation is not theoretical. It has produced tangible results, particularly on the theatrical side, where Cineverse has demonstrated that streaming and cinemas can be complementary rather than cannibalistic. The company’s handling of Terrifier 2 and Terrifier 3 — marketed largely through Cineverse’s own horror-focused streaming channels and digital inventory — delivered blockbuster returns on minimal spend. Terrifier 3’s $90-plus million global box office gross on a modest marketing budget effectively rewrote the playbook for independent genre releases.

The key, McGurk argues, is data-informed efficiency. Cineverse’s vertically integrated network provides real-time insight into fandoms, viewing behavior and consumer preferences — intelligence that allows the company to activate audiences with precision. The same discipline has made lower-grossing box office releases such as The Toxic Avenger and Silent Night, Deadly Night highly profitable through post-theatrical TVOD and streaming windows.

That philosophy now extends into Cineverse’s broader ambitions. The formation of Cineverse Motion Pictures Group, led by Yolanda Macias, signals a push toward a steady slate of six to eight films per year built around known IP, disciplined budgets and asymmetric upside. Upcoming projects spanning horror, family and prestige titles suggest a portfolio approach rather than a swing-for-the-fences mentality.

On the technology front, Cineverse is positioning itself as a service provider as much as a content company. Cinesearch — developed with Google and showcased at CES 2026 — aims to modernize search and discovery through conversational AI, addressing a churn-driving weakness across streaming platforms. Meanwhile, the acquisitions of Giant Worldwide and IndiCue will allow Cine-verse and its partners to use Matchpoint’s automation and AI to replace costly and labor-intensive manual workflows while delivering improvements within the connected-tv advertising ecosystem.

What distinguishes McGurk’s vision is its restraint. Cineverse is not chasing scale for scale’s sake, nor competing head-on with tech giants. Instead, it is quietly assembling a hybrid model — part studio, part platform, part services company — optimized for efficiency in an industry still recalibrating after years of overspending.

In an era defined by contraction, Cineverse’s strategy feels refreshingly constructive. McGurk’s second act is less about nostalgia for Hollywood’s past than about engineering a sustainable future — one where technology strengthens creativity, rather than crowding it out.

Subscribe HERE to the FREE Media Play News Daily Newsletter!

Fast Forward Awards 2025: Katherine Pond — Making Connections

Vizio’s campus is located in a business park in Irvine, a master planned community in Southern California’s Orange County that is also home to such technology giants as Amazon Web Services, Blizzard Entertainment and Rivian.

The consumer electronics giant, a pioneer in smart-TV development and currently poised to become the nation’s No. 1 TV brand, occupies two gleaming white buildings on a broad, tree-lined street simply called “Tesla.” A cheerful receptionist greets a visitor from behind a desk with a jar of candy and a sign that offers employees — and, presumably, guests — free agave plants, although she warns, “I think they’re all gone now.”
Moments later, Katherine Pond bounds into the lobby, tall and blond, with welcoming blue eyes and the aura of someone who genuinely enjoys her job, her industry, her life.

I polish off my third mini-pack of Whoppers and follow her up the stairs and past a cluster of cubicles into a conference room.

Ready, set, go.

Subscribe HERE to the FREE Media Play News Daily Newsletter!

Katherine Pond, Vizio’s Group VP of Platform Content & Partnerships, is the 2025 recipient of Media Play News’ seventh Fast Forward Award, presented each year to people, technologies, organizations, products or services that move the home entertainment industry forward.

Pond was selected for her role as a key driver in the connected-TV (CTV) realm. She heads distribution, content acquisition, programming, platform partnerships and marketing at Vizio, and has played a key role in getting Vizio to leverage opted-in platform data to gain insight into what consumers want to watch and make the right content choices for Vizio’s WatchFree+ FAST service.

“I genuinely believe I have the best job in the world,” she says. “I say that all the time. And what I like the most about my job is the diversity and complexity of the things that I work on. I’m fortunate to work across a variety of verticals spanning business development, content acquisition, consumer marketing, programming, and technical account management. It keeps my mind sharp. I am constantly learning something new. I’m constantly trying to solve new problems.”

Vizio, founded in 2002 and acquired by Walmart last year, is a pioneer in the development and growth of smart TVs and a leader in bringing content to its customers through its SmartCast operating system, a proprietary smart-TV platform that allows users to access various streaming apps, FAST channels, and other features on their televisions, including built-in Chromecast and Apple AirPlay functionality.

Katherine Pond with Vizio teammates (from left) Seta Goldstein, Nicole Baio and Claire Gonzalez at the May 21, 2024, OTT.X X-Fronts. (Photo by Media Play News staff)

“The SmartCast operating system is truly user friendly,” she says. “You turn your TV on, you know what to do, you know how to use it, you can find what you’re looking for. We have hundreds of apps for users to choose from. And Vizio hand-curates the best apps that are available in the market, and those are available right on your device when you turn it on. We have all the apps that matter, plus all of your favorites, plus new things for you to find and discover.”

Curation, she maintains, is important: “You can’t overwhelm.”

Pond is also proud of Vizio’s work on WatchFree+, a free service that offers live TV, news, sports, music and upwards of 25,000 on-demand movies and shows from all the top studios. The live channels are available not just on Vizio TVs, but also on the Vizio app for iOS and Android devices.

“WatchFree+ has been a huge part of our strategy and it’s definitely part of what makes Vizio unique and different,” she says. “WatchFree+ now has over 300 live channels, plus 50 local channels. This is one of the projects we worked on last year that I really, really loved because we know that local matters. It’s part of what makes people tune in to live. And so we executed a project to ensure that whatever local DMA you’re in, that’s the local channel that shows up in your WatchFree+ app.

“We also did an OTA integration. So if you’re someone that still has an antenna, that OTA information is pulled directly into your WatchFree+ EPG. And you’re looking at those OTA channels side by side with your streaming channels — which is a great, seamless experience.”

Katherine Pond with Andrea Downing, president of PBS Distribution, at the Oct. 1, 2024, EnTech Awards. (Photo by Media Play News staff)

On top of that, Pond says, “we have exclusive channels, we have custom channels, and then we also have our owned-and-operated channels. So our programming team is responsible for managing seven different owned-and-operated channels. We have a food and travel channel, a romance channel, a movie channel, a Western channel. And what’s really cool about those channels is they perform so well with our customers because we know our customers best and we can program the content that we know that they love.”

Pond says Vizio is about to launch an eighth proprietary FAST channel. “I can’t tell you what it is yet because we just greenlit the channel at the end of last year,” she says. “The team came and presented to me, telling me, ‘Here is an unmet need from our audience. There isn’t a channel like this among all our 300-plus channels. In fact, there isn’t something like this that exists today. Here is the audience we’re going to serve, here’s what viewership we can generate and here’s the content offering that we could put into it.’ And after the presentation and looking at all of the different data points, I thought to myself, ‘This is a no-brainer.’”

Just last month, in January, Vizio launched its first app bundle, giving subscribers access to both AMC+ and Starz for $13.99 a month, seven dollars less than what subscriptions to the two services would cost separately.

“Bundles are not new to the market — I’m not going to pretend that they are,” Pond says. “But what we have done is unique because you see a content bundle, who’s managing the bundle? The content partners. On the Vizio platform, Vizio is managing the bundle. We take care of the customer, so they have a single subscription and are using a single Vizio account to log in and access their content. It makes it so seamless and so easy.”
Vizio’s SmartCast platform also has all sorts of other useful and innovative technologies built into it.

“I don’t know if you and I have ever talked about this one: Content Connections,” she says. “So imagine if you’re AMC and you have a FAST channel in WatchFree+’s ecosystem. A viewer is watching a show, and a little notification comes up at the bottom of your screen that asks, ‘Do you want to watch more of this show?’ And if you click on it, it deep-links you from the FAST channel out into the AMC standalone app so the viewer can watch more of that same content. It’s a really great way to help keep users engaged for longer.”

Content Connections, Pond says, “are available to all of our content partners on the platform — and the partners that have used it have seen tremendous results. We’ve done content sampling with Peacock with it. We’ve done it with Paramount+ most recently. And it’s those types of things that set Vizio apart. They’re unique, they’re different. We’re constantly looking for new ways to innovate. It’s always, always, a case of, what can we do? How can we make it better?”

What’s next for Katherine Pond, and for Vizio?

Katherine Pond with Vizio colleague Seta Goldstein and Colin Dixon of nScreenMedia at the Sept. 25, 2024, OTT.X Summit. (Photo by Media Play News staff)

“You’re always going to see Vizio pushing to be at the forefront where there’s new opportunity,” she says. “We’re always exploring new technologies. We’re always looking at new opportunities, new content partnerships, new ways of bringing content to the market. And the other thing is you’re going to see more of the same, which is to say that same philosophy and principle that we’ve been following for years: delivering an affordable entertainment experience for our customers that is of the highest quality.”

And Pond says that Vizio is able to do that together with their content partners because “You can do better business if you have a good relationship. It’s all about relationships.”

Pond says one of her key tenets is to never walk away from a deal.

“If I walk away from a deal, we both lose,” she says. “If you don’t like the deal and I don’t like the deal, then it’s not going to be a good partnership. We can’t both lose in the deal. That’s not a good deal. The foundation of a good deal comes by forming a relationship where you can have an open conversation and communicate about what makes it a good deal for both sides. I’ve been fortunate to work for Mike O’Donnell, who runs our platform business, for five years now. He’s taught me so much about leadership, and one of the things I love about him is that he continually encourages me to go out and do those things for the company. He empowers me to do what needs to be done for the business.”

Subscribe HERE to the FREE Media Play News Daily Newsletter!

Katherine Pond was born in Kansas City, Kan., the youngest (by four years) of two daughters born to Dennis and Lisa Reed.

Katherine Pond with her father, Dennis Reed, in July 2014, two weeks before he died after a 10-year battle with cancer. (Photo courtesy of Katherine Pond)

“My dad was a civil structural engineer who built and designed power plants, and my mom was a stay-at-home mom,” Pond says. “This is actually a really sweet story. They grew up in this little tiny town in Colorado called Greeley, met when my mom was 14 and got married the day after my mom turned 19. My dad was the first in his family to go to college. He spent some of his growing up years in a trailer and never would have been able to go to college had it not been for a heart defect that made him eligible for a scholarship.”

The family moved around a lot, following her father’s jobs. “Everyone always asks if I’m a military kid because I lived in Australia for 11 months and then in Bangkok, Thailand, for two and a half years,” she says.
Katherine and her family moved back to Kansas City in time for her to attend first grade and stayed there until she left town at the age of 18 to attend Concordia University in Irvine, Calif.

“My older sister, Jennifer, is a teacher with a master’s degree,” Pond says. “I’ve always looked up to her. Concordia is a network of private liberal arts Christian universities, and they have locations all over the United States. My sister went to Concordia University in Mequon, Wis., but before that she toured Concordia University in Irvine. When I decided to go to school, I asked her, ‘How did you decide on Wisconsin?’ I mean, Wisconsin, snow, Irvine, beach. She said, ‘I really felt like the Lord was calling me to Wisconsin. And I looked her dead in the eye and said, ‘The Lord is not calling me to snow. He is calling me to the beach.’”

Katherine applied for admission and was accepted on a full academic scholarship. She was still 18 when she met and fell in love with a fellow student named Chris Pond; they were engaged a year later and married when she was 21.

Katherine foresaw children in her future, but it was not to be — at least, not for a while. “I actually don’t talk about this much, but I was told we could never have children,” she says. “And so we had been married 13 years when we got pregnant for the first time. It was a complete surprise, a complete blessing, and something that completely changed our lives.”

Without children, Katherine and her husband focused on their careers. After graduating from Concordia University in 2005 with a bachelor’s degree in liberal studies, she took a job with a computer memory company called Smart Modular Technologies.

“And that was where I started learning technology, being able to speak the lingo, how to hang in those conversations,” Pond says. “I worked in the operations team. I worked in program management, and I worked in asset management — and then I got laid off.”

Unemployment didn’t last long.

“There was this guy who I didn’t even work for, and I remember him being so upset that I was part of this reduction, in which they laid off 10% of my office,” Pond says. “And he called me the day I was laid off and asked, ‘Do you want me to make some calls? I have some friends who are looking for good people.’

“Of course, that didn’t stop me from crying every single night, feeling really overwhelmed. But I very quickly landed at a teeny-tiny startup company — and when I say teeny-tiny, there were four of us.”

The startup was a manufacturer of promotional USB drives.

“And what they saw in my skill set was program management,” Pond says.

“When I got there, this was the first time I felt like I was able to see that if I can take on a lot of work and do a lot of different things and just say ‘yes,’ that they’ll give you more work and you get more opportunities and more exposure.”

Saying “yes,” Pond says, is an important life lesson.

“I think it’s core to who I am as a person, even though it’s not what the world tells you to do,” she says. “The world tells you to say ‘no.’ The world says, ‘You’re too busy. Say no to that.’

“So I said ‘yes’ a lot. And I was at this small company and things got hard, things got tough. At one point, I worked in a closet — a six-by-six inventory closet with no windows.”

As fate would have it, the company, small as it might have been, snagged a huge contract for 10,000 custom USB drives.

“Now, keep in mind we have four people, and we don’t have a manufacturing line,” Pond recalls with a laugh. “So here I am, seeing up folding tables in an alley and running a line of workers that I hired to make these promotional USB drives. It was a complicated process that involved shaving the drives into the shape we wanted and then sticking the USB component into the shaped drives and adding color to the outside. I mean, this was a full manufacturing line!”

Still, Pond says, she has fond memories of the nine months she spent at Direct Technologies.

“It was one of the times in my career where I learned the most because at some point I was also responsible for negotiating with vendors as well as doing some invoicing and some bookkeeping,” she says. “And I was also the shipping department.”

In July 2009, Pond landed at Acer, the big computer maker.

“And that’s where I really broke into what I’m doing now,” she says. “My boss at the time was definitely one of those people who took a chance on me. I didn’t have the experience he was looking for, but, he later told me, he felt I had transferable skills because of my experience negotiating with vendors.”

At Acer, Pond was part of the Global Strategic Alliances team. And during her more-than-three-year run there, she says, she helped manage relationships between Acer and such technology heavyweights as Microsoft, Google, Skye, Spotify and Netflix.

“My boss and the company’s contracts admin deserve a lot of credit because they taught me so much,” Pond says. “They spent time in the conference rooms, teaching me now to do a job and training me and investing in me.”
But even while she was at Acer, Pond had been applying for various positions at Vizio. Pond says, “I had always wanted to work here, and was determined to get in.”

And in December 2012, Pond officially joined Vizio as senior manager of business development, responsible for negotiating pricing, licensing terms and conditions for new solutions to be included in Vizio products. She also provided support to the product management teams through the management of partnerships and regular reviews of product roadmaps and corporate strategies.

At the time of her hire, Pond recalls, there were all of two people in business development — and the concept of a connected, or smart, TV was still in its infancy.

“Vizio had just started shipping the first generation of the Yahoo Connected TV platform in smart TVs,” Pond says. “We were just leveraging Yahoo’s platform, but we wanted to start building our own platform, and doing deals for content directly.”

Pond says that on her 10th anniversary at Vizio, “I went back and looked at my thank you email for my interview, and my thank you email said, ‘I’m so excited to hear that Vizio believes content is the future of TVs, because I believe it too. And I want to be a part of what you are building.’”

Under the direction of Vizio co-founder and CEO William Wang, who Pond describes as a “true visionary,” the company very quickly pivoted to a second version of the Yahoo platform that supported HTML5 applications.
“And that was really when the door opened for us,” Pond says. “William has always believed that the smart TV was going to become the center of the home. And it has, largely because everything is connected to it. It’s the one connected device in your home that doesn’t move. And so he was always very, very bullish on Vizio being involved in the content space — and not just for the sake of doing deals, but because he has always believed in creating great entertainment and making it affordable and accessible to everyone.

“Once we started adding HTML5 applications to the platform, versus developers creating custom, proprietary Yahoo apps for the platform, that’s when the business really started accelerating. And then from there, in 2016, we launched our SmartCast operating system. And our SmartCast operating system is built, designed, and created in these walls. And that’s when we had just this amazing opportunity to go out and build what we believe is the ideal customer experience.”

Katherine Pond with sons Nathaniel (left) and Paxton, and husband Chris Pond. (Photo courtesy of Katherine Pond)

Pond has had her hand in pretty much every aspect of Vizio’s business. “I ran our programmatic advertising business when we first started it,” she says. “I used to license our Inscape data when we first started doing that line of business, I helped launched WatchFree+, I helped launch our AVOD business. And I don’t say that as a matter of pride. It’s an explanation for why I’m here. If someone gives you the opportunity to solve new problems, you say yes and you go do it.”

In 2018, Vizio launched the original WatchFree, which the company in a press release described as “an all-new streaming service designed with cord-cutters in mind.” Content came from Pluto TV.

That was also the year in which Katherine, who had given up on having children, got pregnant. She and Chris celebrated the birth of their first son, Nathaniel, in December 2018. His arrival was followed in April 2021 by the birth of a second son, Paxton.

Becoming a mom, Pond says, “was probably one of the biggest transformations I went through in my career in understanding how to manage a team. For the first time, I cared so deeply about someone that wasn’t myself and wasn’t my husband. And I realized if I could apply that to my child, if I could care that deeply, I could carry some of that over to my team.

“It changed my entire perspective of managing people. Now, I want to see someone else succeed just as much as I want to succeed — and I truly believe that has made me a much better manager. When I told my boss at the time, Bill Baxter, that I was pregnant, he said, ‘You are going to be the best manager you’ve ever been.’ I looked at him and I felt as though he was telling me, before, you couldn’t have been a good manager because you didn’t have children — which isn’t what he was saying. But I didn’t understand that until I had kids. What he was really saying is, it’s going to change the way that you manage people. And he was right. He was absolutely right.”

One of the key lessons having a child taught Pond was the importance of accepting responsibility.

“I was in a meeting last week, and a mistake was made within my organization,” Pond says. “And I looked straight into the camera at the team, and I said, ‘I will take full responsibility for it, and I will take care of it.’ It was under my watch, so I’m responsible.

“I’m the first to acknowledge I’m not perfect. I’m not perfect — not as a wife, not as a mother, not as a leader. But I do know every day I’m striving to be excellent and to get better at anything it is that I’m doing.”

Pond says she learned a lot from her father, who passed away about 10 years ago. “I was so excited the day I had my first direct report that I called him up and told him,” she says. “And I remember him telling me, praise in public, correct in private. And to this day, that’s still what I try to do.”

Q&A

MPN: What drives you to succeed?
Pond: I’m driven by a desire for excellence — whether that’s personally or professional. I’m passionate about trying new things and solving new problems, and I find that I’m most invigorated when I’m tasked with doing something that hasn’t been done before. I’m fortunate to have what I believe to be one of the best teams in the business, and I greatly desire each of them to be fulfilled in their careers as well, and this desire is a driving force for me as well.

MPN: What is your leadership philosophy?
Pond: The guiding principles for me are related to open and honest communication, integrity, innovation, kindness and ownership. My responsibility is to create an environment where team members can do work that they’re passionate about that they are also best at, where they have a sense of ownership and responsibility for what they create, and where they know that they are seen and valued as individuals.

MPN: If you weren’t at Vizio, what else would you be doing?
Pond: If I wasn’t at Vizio, I like to think that I’d still be here in this industry, doing something similar.

MPN: Do you have any hobbies?
Pond: I love to take HIIT and spin classes at local gyms, have karaoke sing-alongs and dance parties with my family, participate in the Missions Team at my church, and I spend any time left over reading and writing.

MPN: Any favorite books?
Pond: In no particular order: Radical Candor by Kim Scott, Redeeming Love by Francine Rivers, and anything by Vince Flynn from the “Mitch Rapp” series.

MPN: Favorite music?
Pond: Rap and indie. I also love a good remix to get the energy flowing or classical piano when I’m trying to focus.

MPN: Favorite movies?
Pond: Gladiator (2000), The Fast and the Furious (2001) and Top Gun: Maverick (2022). Though, if you looked at our recent family movie nights, Transformers One (2024) is winning by a landslide.

MPN: If you could do one thing over again …
Pond: I would marry my husband, Chris, all over again. After 20 years together (this June), he’s still my rock, my biggest supporter, and the best decision I have ever made.

Fast Forward Awards 2024: Danny Fisher — Leading the AVOD/FAST Pack

It’s lunchtime at the Beverly Wilshire’s THE Blvd restaurant, and Danny Fisher hustles in with the look and mannerisms of a film director straight from Central Casting. He’s stylish and hip, with a shock of red hair, designer glasses and sport coat, and jeans.

He sits down and immediately beckons the waiter, ordering a hearty egg breakfast that remains untouched the entire 90 minutes we’re there. He’s here for an interview, and he’s laser-focused on telling his story — and explaining the “secret sauce” that he’s used to build FilmRise into what he says is the largest provider of AVOD content and syndicator of FAST channels in the world.

Since launching the company in the basement of his Brooklyn, N.Y., brownstone in 2012, shortly after filing for personal bankruptcy, Fisher has grown FilmRise from a DVD distributor of forgotten TV shows such as “Forensic Files” and “Unsolved Mysteries” into a global enterprise with 100 employees, a library of 25,000 titles and a network of nearly 400 FAST channels — as well as a proprietary AVOD service comprised of a growing number of apps that typically mirror FAST channels, such as FilmRise True Crime and FilmRise Western. He won’t say what the privately held company is worth, but speculation is that annual billings are approaching $200 million — virtually all of it from ad revenue shared with such major AVOD and FAST platforms as YouTube, Amazon’s Freevee, the Roku Channel, Tubi and Pluto that regularly turn to FilmRise for content.

Fisher is being honored this year with the sixth Media Play News Fast Forward Award, which is presented each year to people, technologies, organizations, products or services that move the home entertainment industry forward.

And moving forward is precisely what Fisher excels at, from that fateful day more than a decade ago that he took a deep dive into social media and other metrics and came up with a unique way of discovering movies and shows “that people want to see, versus what the industry thinks people want to see.”

“When we started the business, the whole concept was to identify content that people want to see,” says Fisher, an Israeli by birth and New Yorker by choice, and one of three sons of Holocaust survivors. “So we figured out a data analytics methodology that allows us to do precisely that.”

Simply put, this analytics methodology — FilmRise’s secret sauce — consists of analyzing social media and other chatter about old TV shows and movies and comparing it to that of hot new series and films to identify unrealized demand.

“The heart of what we do is find under-the-radar content that performs so much higher than what people expect,” Fisher says. “And since we operate under revenue-sharing, we don’t want a license fee — we want roughly half, 55% or more, of the advertising revenue, and it aligns so well for us because the platforms know we can predict what the viewing is going to be and they basically say, ‘You’ve given us something we’ve never even heard of, and it’s blowing away our originals.’”

Subscribe HERE to the FREE Media Play News Daily Newsletter!

One of FilmRise’s first deals was acquiring the rights to “Forensic Files,” a TLC documentary series about how forensic science is used to solve violent crimes, which is now one of the most popular, and most ubiquitous, FAST channels in the world. “When we first surfaced, honestly, nobody wanted it,” Fisher says. “So when they approached us, I went on Twitter and, with a stopwatch, counted how many times people tweeted out something about ‘Forensic Files.’ Then I used, as a control group, some big, popular HBO show. And I found that every five minutes there was a tweet about ‘Forensic Files,’ while for this big HBO show there was only a tweet about once every hour. I thought, this tells me the interest in ‘Forensic Files’ is so much greater than this big comparative HBO show, so I took that and used other types of social media sentiment and other metrics, pretty much open source research, to figure out what people really want to see.”

Initially brought to market by FilmRise through Amazon’s disc-on-demand service, “Forensic Files” became a huge hit, both on disc and, later, on YouTube, through the early Partner Program. So did another vintage TV series, “Unsolved Mysteries,” launched on NBC in 1988 and hosted by Robert Stack.

“There are two types of conventional analyses where people analyze a movie or show,” Fisher says. “One is where you get a committee together, look at the content, and then people make subjective decisions — ‘Wow, I really love that’ or ‘I really hate that.’ We don’t do that. Another method is a financial analysis — how much money has this made over the last five years? We don’t do that, either. We don’t feel how much money something has made means anything in terms of how much money it’s going to make in the future — it might have made lots of money on cable TV or broadcast television, but we’re in a whole new world.”

Time and time again, Fisher says, FilmRise’s proprietary data analytics methodology has helped the company strike gold. “It’s taken Netflix, up until a few months ago with ‘Suits’ really blowing up, all these years to really understand what we’re able to bring to the table,” Fisher says. “I was at a luncheon recently and was incredibly flattered when two major studio executives came up to me and said they used to sit around at these think tank meetings and say, ‘How do we do what FilmRise is doing?’ I hear that a lot. Honestly, the platforms and OEMs are always calling me and saying, ‘What are we missing out on? What’s going to be the next big thing?’ People have really come to respect FilmRise for what we’ve done.”

One of FilmRise’s most recent acquisitions is “Death Valley Days,” an anthology Western TV series that ran in syndication from 1952 to 1970, was executive produced by Gene Autry, and counted among its hosts Ronald Reagan. “You wouldn’t think of that as a ‘Squid Game’ or ‘Succession,’ but I can tell from the kind of consumer sentiment we’re seeing that it’s going to be a blow-away hit,” Fisher says of the series, which FilmRise will begin rolling out through the first quarter of this year. “It’s never been on AVOD — only SVOD, on Starz, I believe. And it’s just one more example of this boutique kind of content we find. We’re looking in a different place, and most of the time we’re the only bidder in the room. Seriously, can you see Netflix picking up ‘Death Valley Days?’”

From time to time, Fisher says, one of FilmRise’s investors will question this strategy. “They’ll say, maybe your audience is going to die out, because this is kind of like nostalgia stuff,” Fisher says. “But take ‘Unsolved Mysteries.’ There was a study last year of the most popular FAST channels by demographic, and for the youngest demographic, 18-24, the No. 1 FAST channel was ‘Unsolved Mysteries.’ That tells me these shows that FilmRise has — ‘Dick Van Dyke,’ ‘The Rifleman’ — are picking up new audiences.”

Early to the AVOD Table

Content alone, however, isn’t the only factor behind FilmRise’s steady rise. While the company began in the DVD sellthrough business, it soon steered toward digital distribution, becoming an early mover in the ad-supported streaming space — a lucrative market that according to Digital TV Research estimates is expected to generate a whopping $69 billion in global revenue by 2029, up from $39 billion last year.

“We identified the AVOD opportunity at a time when everyone was focused on SVOD,” Fisher says. “I remember years ago talking to people in the industry, investors, and everybody thought I was insane. They were like, ‘What are you talking about? There’s pennies to be made.’ Well, I never look at the pennies. If something makes one penny, and then the next month it makes two pennies, I don’t say I’m in the penny business, I say I’m in a business that’s doubling every month.”

Fisher foresees further growth in AVOD, particularly on the international front. That’s why expansion into other markets, which now account for less than 10% of FilmRise’s overall revenues, is critical — and at the top of Fisher’s to-do list.

“I think AVOD is going to blow everything away,” he says. “Let’s take a worldwide perspective on AVOD. How many people around the world can afford even a low-tier, ad-supported SVOD subscription, let alone 10 of them? You can’t beat free. Cheap is not free — free is free. Sometimes I wish we could go back to the days of Milton Berle and just three networks — no log ins, no credit cards, no privacy issues — you just turn on and watch. The U.S. market is more mature than anywhere else, but there are something like 200 countries and territories and in the vast majority of them people are less well off than we are and they simply can’t afford to pay for SVOD.”

Danny Boy

Fisher was born to Holocaust survivors Alan and Esther Fisher in Haifa, Israel. His parents had moved to Israel shortly after it was established in 1948, and soon had three boys, Joseph, Jack and Danny. “My mother had been in Auschwitz when she was just 16,” Fisher says. “And the fact that they had survived the Holocaust informs every sense of my being. I don’t take anything for granted, and every time I hit hard times, even when I went bankrupt, I think of what they went through and I think, ‘Oh God, this is nothing.’”

In 1959, the Fisher family emigrated to the United States, settling first in the South Bronx and then moving to Brooklyn. Alan Fisher worked in the garment industry; Esther was a teacher.

As a boy, Fisher had a split personality of sorts. On the one hand, he was a math whiz, placing third in a citywide math contest while in the 11th grade at Abraham Lincoln High School in Brooklyn. But on the other, he developed a keen appreciation for the creative arts, taking up stone sculpture and regularly taking the subway to the Museum of Modern Art to marvel at the works of Constantin Brancusi, a Romanian artist who is considered one of the most influential sculptors of the 20th century and a pioneer of modernism. “I would just look at [Brancusi’s works] and say, ‘Wow, this is perfection,’” Fisher recalls.

In the end, the creative side won out. “I was offered a free ride to MIT, but I didn’t want to do that,” Fisher says. Instead, he enrolled at the State University of New York at Binghamton, studying psychology and spending much of his free time tooling around with an 8mm film camera his father had given him in his freshman year.

“I had this fear of speaking in public, this phobia about speaking and getting in front of the class, so I decided to make films — any term paper or presentation could be a film,” Fisher says. “I got straight ‘A’s in college because nobody had a projector to watch this stuff — they just figured, ‘This guy must be brilliant — he made a film.’”

After college, psychology degree in hand, Fisher decided he wanted to become a film editor. “I knew I’d be good at it,” he says. “I knew some people who had film editing shops, all union shops, and I went to visit them and said, ‘I want to get into the union — will you sponsor me?’ And they said no, you’ll never get in, you can’t get in. Well, when people say no, when people reject me, when they say you can’t do this, you won’t do this, you’ll never do this, all that does is fire me up. So I got depressed, I got angry, I hit my head against the wall, and a day later I said, OK, you know what? They said no, and I’m going to make it a yes.

“I looked up who was the president of the film editors union, and I went to their headquarters at 630 Ninth Avenue and walked right up to his secretary and I said I want to speak to the president. She asked me if I had an appointment, and I said no, but I’ll just wait in the waiting room. And that’s what I did. Eventually he comes out and he’s looking at me like ‘Who is this guy?’ so I told him who I was and that I really want to be a film editor and he said, ‘You’re in’ — just like that. A week later, he called me and said, ‘I got you a job at ABC Sports.’”

At first, Fisher thrived at his new job, but he soon tired of the routine. “I worked on the Olympics, a lot of sports films, the movie The Night the Lights Went Out in Georgia, but I never became a big-shot film editor — and do you know why? Because I realized I didn’t want to. So after six months I went to my boss and said, ‘I’m quitting,’ and I told him that with all this overtime I was making a lot of money but it’s not my thing to punch the clock. He offered to double my salary, and as I was walking out the door he said, ‘What if we tripled it,’ but it really wasn’t about the money. I remember thinking this might have been a dumb move, but I had saved up a lot of money so I didn’t work for half a year — I got married, traveled, and only then started thinking about what comes next.”

Danny Fisher as he appeared in the 1984 documentary ‘A Generation Apart,’ a film about his Holocaust survivor parents and their descendants.

What came next was a partnership with brother Jack in directing and producing movies. The two made what Fisher calls “some pretty fantastic films,” including A Generation Apart, a film about their own family and the impact of the Holocaust on both survivors and their descendants. The film, shot in cinema verité style, was highly praised by critics as well as fellow filmmakers and was even shown on PBS.

“We didn’t make it for money or fame — we made it because we wanted to express what our parents went through and what our family dynamics were,” Fisher says. “Our view of success would have been showing it to 16 people in our garage. Instead, it went on to PBS and theatrical showings and we even heard that Steven Spielberg and George Lucas were admirers, saying, ‘Wow, this is an amazing film.’” (A Generation Apart is currently available for free viewing on Tubi and as a $3.99 digital rental on Amazon’s Prime Video service.)

And yet, at a certain point, Fisher says, “I realized that as much as I wanted to be a director, a producer, a creative, I would never be a Coen Brothers or Spielberg or Tarantino. So I found my strength more as an entrepreneur — I was good with people, good with investors, so the reality is I just went with that.”

Bright Lights

The Fisher brothers opened their own company, City Lights Media. “We took on editing jobs, commercials and eventually corporate video jobs like training films or films for financial firms and brokerage houses,” Fisher says. “Our third brother, Joseph, joined us at a certain point — he’s an artist, a talented painter — and we eventually got an office and opened up a post-production facility.”

City Lights soon moved from corporate films into creating and producing television shows and movies. “We created 63 TV shows that went to the pilot stage, 20 of which went to actual series production — including ‘Chopped’ for the Food Network, which is still a massive hit,” Fisher says. “And our movies include The Ten, with Paul Rudd, Jessica Alba and Winona Ryder, and A Dirty Shame, from director John Waters.” City Lights customers included ABC, Disney, MTV, Lifetime, The History Channel, Oxygen, AMC, and others. The company also moved into distribution, licensing dormant TV shows and pitching them to syndicators and other potential buyers. Another revenue stream was webisodes for TV networks and sponsors, including “Book Obsessed” for Barnes & Noble, which won the company an Emmy.

But then came the Great Recession, and almost overnight, the heavily leveraged City Lights went bust. “On the macro side, we weren’t alone — everybody was going out of business,” Fisher said. “But on the side that I could have controlled, I should have done a better job managing the overhead. We had 400 employees and $25 million in annual revenue; now, with FilmRise, we have 100 employees and my annual billing is many, many, many times more — so we have much greater revenue and a quarter of the staff.”

As City Lights began its swift descent into insolvency, Fisher took a look at the content the company had produced and distributed over the years and noticed an interesting discrepancy: There were movies and shows that had cost millions to produce that wound up tanking, while some of the licensed series he had acquired for peanuts performed almost as well as the company’s biggest hit productions.

“I saw niche shows we bought for $50,000 were making as much money as something that cost us $5 million to produce,” Fisher says. “And I said to myself, ‘You know what — there’s a disconnect somewhere.’”

He dove into social media and other available research and put his math skills to use to figure out a methodology to predict consumer demand and identify content people wanted to see. He tested the model over and over again, scribbling on the back of envelopes and entering data on spreadsheets.

“I had a lot of investors who were crawling around and freaking out, and I approached them, saying, ‘Look, instead of closing up shop I have this idea — here we’ve spent millions of dollars on content, and here is some very small, niche content that’s making the same amount of money. I see a business model in finding content that doesn’t cost a lot of money but that people want to see. But my existing investors were like, ‘Oh, great,’ and then they thought about it and said, ‘Danny, you’re losing us a lot of money, we’re just not interested.’ And then the company just kind of imploded.”

Fisher had personally guaranteed some $15 million in company debt, and City Light’s collapse sent him into personal bankruptcy — and brother Jack onto his brownstone basement couch. Fisher was left with $1,700 in his personal checking account but managed to maintain a positive attitude.

“When I filed for bankruptcy, a lot of people called me and said, ‘Oh, God,’ and I just said, ‘It’s nothing. It’s, like, OK. There was money, and now there’s not — but we kept the house, my wife was still working [as a psychologist], and there’s food on the table.”

The brothers took on odd film editing and production jobs to support themselves. “We basically hustled,” Fisher says. “I called up people I knew and said, hey, I can make you a commercial for $5,000.”

Fisher also turned to Facebook in an attempt to restore his tarnished reputation. He friended everyone in the entertainment business he could think of, then friended their friends, and soon reached Facebook’s 5,000-friend limit. He started writing about his new business model and the demand metrics he had developed, and before long one of his prior contacts, Alan Klingenstein, a producer with a background in investment banking, contacted him.

“He took me to lunch at the Brooklyn Diner on 57th Street and said he was really intrigued by some of the stuff I was saying,” Fisher recalls. “He said, ‘You really have it in you and I don’t think you were treated fairly,’ and then asked me how much I needed for a proof of concept. I told him $200,000, and he said ‘if you can find another investor, let’s do this.’”

The Comeback Kid

FilmRise was launched as Fisher Klingenstein Ventures LLC in 2012, three years after City Lights collapsed. Danny Fisher became CEO, his brother Jack was president, and Klingenstein became chairman of the board. They spent the better part of a year refining their business model, hiring staff and acquiring content before officially announcing the new company in an October 2013 press release. By then, the company had already acquired more than 2,500 film and television titles in a wide range of genres, including “Forensic Files,” “Unsolved Mysteries” and We-TV’s “Women Behind Bars.” Film acquisitions included digital rights to catalog titles such as John Landis’ American Werewolf in London and Franco Zeffirelli’s Endless Love.

The new company was an immediate success, initially earning most of its revenue from online DVD sales but soon transitioning to digital distribution long before the advent of major ad-supported streaming platforms such as Tubi, Pluto and Freevee.

Danny Fisher

Today, Fisher says, “there is no company like FilmRise, and this is not a sales pitch, but the truth is there is no one like us. We’re an incredibly profitable company, perhaps the most profitable company, by margin, in the entire media industry.”

Believing change must be constant, Fisher has recently steered FilmRise into several new directions, including stitching short-form creator content, primarily from YouTube, into 23-minute segments and licensing them as half-hour episodes to AVOD networks, FAST channels, and even some SVOD services and regular television networks.

“It’s a high-growth area,” Fisher says. “Some of these creators have followings of like 20 million, and they are enormously successful as TV shows. One incredibly popular one we have is called ‘Unspeakable’ — he’s the creator and it’s sort of a reality show with pranks and stuff. Last year, ‘Unspeakable’ was one of our top AVOD shows. We also have a lot of game-oriented shows, like ‘PrestonPlayz,’ and more really popular creators and channels. We’ve found incredible success to the point where right now, in some of our top platforms, if we look at our top 10 shows, creator content accounts for three of the top 10.”

Initially, Fisher says, “platforms were very resistant to creator content. They say, ‘We’re producing shows for $100 million and you want us to put on something that somebody shot in his basement with a camcorder? We can’t do this side by side — we deal with premium content, flashy content.’ So I tell them my definition of premium content, flashy content, sexy content is content that people want to see. And it’s taken a while for platforms to understand this — although to this day I get some who say, ‘We won’t touch this — we can’t put this side by side with content on the level of ‘Game of Thrones.’”

As more and more of this creator content racks up impressive AVOD and FAST viewership, Fisher says, he expects this resistance to crumble — particularly since “the quality of some of this creator content has gotten so high that it’s like a regular TV show — you can’t tell the difference.”

FilmRise also has begun producing original content, mostly unscripted television series such as “Bloodline Detectives,” hosted by Nancy Grace, a veteran of CNN Headline News and Court TV. “We like bringing hosts into it,” Fisher says. “We’re working on some other projects with Nancy Grace. We just announced another true crime series, “The Interrogation Room,” with Vivica Fox, and then we’ve got “Meet, Marry, Murder,” hosted by Michelle Trachtenberg, and “Statute of Limitations,” a show in which real life criminals tell their crime stories, which is hosted by The Situation from ‘Jersey Shore.’”

But FilmRise’s bread and butter, at least for the time being, remains the vintage TV shows and movies that constitute the bulk of its huge library.

“Our thesis is we buy content that people want to see, and it tends to be this content has millions of dollars of marketing built into it,” Fisher says. “We have movies like The Illusionist, with Edward Norton, Paul Giamatti and Jessica Biel — how many millions of dollars went into promoting that? So we don’t have to promote it, because people have heard of it. We don’t have to promote ‘The Dick Van Dyke Show’ or ‘Heartland,’ because people know about them.”

He takes a breath and then, finally, a bite of egg from the dish the waiter has tried to take away at least half a dozen times. Then: “Should we order dessert?”

Subscribe HERE to the FREE Media Play News Daily Newsletter!

Fast Forward Awards 2023: Bill Rouhana — AVOD Pioneer

Bill Rouhana walks into the conference room of his modest office suite in Cos Cob, Conn., out of which he runs Chicken Soup for the Soul Entertainment (CSSE), the biggest AVOD network not owned by a major media or technology conglomerate.

A spry 70, he extends his hand and flashes a warm smile, the sincerity of which is echoed in his piercing blue eyes. He appears genuinely glad to meet a visitor. It’s this trait, along with a sharp mind and a keen, strategic vision, that has helped keep him relevant in media and telecommunication circles for more than 40 years.

A Brooklyn, N.Y., native, Rouhana began his career in entertainment law, developing new financing models for film producers such as Blake Edwards. Later, he founded Winstar Communications, an early broadband services provider known for the huge promotional blimp that flew over trade shows. After going public in 1994, the company saw a 600% stock gain, only to collapse during the dotcom bubble. In 2008 he bought a small book publishing company called Chicken Soup for the Soul, the cornerstone for the pioneering ad-supported streaming network that includes Crackle, Chicken Soup for the Soul and Popcornflix. Chicken Soup also acquires and distributes video content through its Screen Media and 1091 Pictures subsidiaries, and produces original video content through the Chicken Soup for the Soul Television Group. Last August, CSSE acquired Redbox, which brought it more than 145 free ad-supported streaming television (FAST) channels, a transactional video-on-demand (TVOD) service, and a network of more than 34,000 disc-rental kiosks, all supported by original film and television production and distribution divisions.

For his groundbreaking efforts in AVOD as well as his legacy as an innovator in media, tech and broadcast, Rouhana is being honored with the fifth Media Play News Fast Forward Award, which is given out to people, technologies, organizations, products or services that move the home entertainment industry forward.

“Bill is an amazing executive with the foresight to accumulate a disparate set of puzzle pieces and assemble them into an aggressively competitive model enabled to support the future of media content and distribution,” says Mark Fisher, president and CEO of streaming trade association OTT.X. “He also has the instincts to assemble a super-talented leadership team to support and further develop his vision for Chicken Soup for the Soul.”

“Bill Rouhana has assembled an interesting group of companies whose combined potential portends a sweet spot of growth,” adds Amy Jo Smith, president and CEO of digital entertainment trade association DEG: The Digital Entertainment Group. “We’re all looking forward to seeing what the Chicken Soup for the Soul team does next.”

The Redbox acquisition, Rouhana says, was a key cog in his overall game plan, which is “to build the best AVOD network that there can be.”

“And that means the greatest quality of content, the best user experience, serving people what they want to watch, instead of what they might want to watch, and creating an experience that is really seamless and perfect for the consumer,” he says. “So that’s our overall game plan.”

AVOD is currently on a roll, with usage skyrocketing and both Netflix and Disney+ recently rolling out cheaper, ad-supported streaming plans to complement their existing subscription streaming models. A report released last November by British research firm Digital TV Research projects that global AVOD revenue for movies and TV series will soar to $91 billion in 2028, up from $38 billion in 2022.

“If you look at the history of the media business, it’s been crystal clear that you need a variety of sources of revenue in order to have a sustainable business, one that’s able to deliver quality on an ongoing basis,” Rouhana says. “And advertising is a key part of that. When the subscription video players decided to abandon the advertising business and think they could replace that with just subscriptions and avoid monetizing content in other ways, it was obvious that wasn’t going to work. It was only a matter of time before that became obvious.”

Some observers question the longevity of AVOD, noting that for years consumers have been weaned off of watching commercials, first through the videocassette rental business and, later, through DVD, Blu-ray Disc, TVOD and subscription streaming. But Rouhana remains confident he’s on the right path.

“I’d argue with the premise that we weaned people off of watching commercials,” Rouhana says. “Some people stopped watching commercials, and that’s fine. But even the people who are watching subscription video services were also watching other services with commercials on them all through that period of time. No one’s been weaned off of watching content with commercials — you need to pay for the content, and there’s got to be a way to pay for it. We can’t afford to pay for it out of pocket. We need advertisers to help. It’s really critical.”

The $375 million Redbox acquisition, Rouhana says, was prompted by a desire to acquire more high-quality content, as well as the company’s diversified revenue stream and huge database of value-conscious consumers.

“That was an obvious fit from the very first time we saw it,” Rouhana says. “We first started talking about this over two years earlier. And if you looked at what Redbox had and what they were building, and compare that to what Chicken Soup for the Soul Entertainment had, you could see it was a perfect fit. There were operating synergies, there were capital savings, there was an acceleration of the business plan implicit in it. Plus, I believe the kiosks are really a perfect way for us generate working capital and cash flow that will help us grow the AVOD business over time.”

Wedbush Securities analyst Michael Pachter agrees. “We don’t cover CSSE yet, but their model is unique,” he says. “I don’t see disc rental going away as long as there are people behind the tech curve and as long as the studios keep making them, so they [CSSE] have a good source of cash for the next several years.”

Integration plans are proceeding smoothly, Rouhana says. Last November, three months after the acquisition of Redbox closed, entertainment and streaming industry veteran Phil Oppenheim was appointed to the newly created role of chief content officer. He is charged with leading all facets of content strategy across physical and streaming brands, including Redbox and Crackle. Then, in January, former Redbox CEO Galen Smith, who had helped engineer the sale, left the company, paving the way for further streamlining.

“The first thing you’ll see is that we will have the Redbox app — what I call the ‘super app,’ the app that has TVOD in it, the free live-TV channels in it, and the Redbox AVOD service — also include the Crackle, Popcornflix and Chicken Soup for the Soul streaming services,” he says. “They’ll be inside of that app as well. They’ll also all be available separately, as they are today, on all the different as we call them touch points, places where people can go to watch television. But the first thing you’ll start to see is we’ll have that super app have even more stuff in it for people, and it’ll be an even more valuable app.”

Rouhana’s blueprint for building Chicken Soup for the Soul into the premier AVOD network is built around the premise that the No. 1 mistake paid-subscription streamers have made was “abandoning the window strategy that people use for content to maximize the value of content. When they tried to accelerate everything onto subscription services and avoid other ways of monetizing their content, they made it economically unviable. It couldn’t be done. You can’t run it that way. You need to maximize the return on content in every way possible. You see them coming full circle now — you see them starting to emphasize the fact that they need to monetize their content in different ways. You can’t be in the content business without getting as much money as possible from every single way it’s exploited.”

Rouhana maintains Netflix “never had a viable business plan to begin with, if you want to get right to the heart of it. There was never a way to get a return on an $18 billion-a-year content spend, when the content would be watched for two months, and then not be watched ever again. That’s not a viable business. And yet that was the business that Netflix was in. I don’t care how many countries you go and do it in, you’re not going to get a return on your investment. You can’t do it.”

Netflix’s rise to dominance, even over traditional Hollywood, “is basically Wall Street’s fault, because Wall Street does this all the time,” Rouhana says. “Wall Street overfunds fads, big, fad ideas. They reward behavior that’s not fundamental, that’s not long-term; they get excited by eyeballs, or monthly active viewers, or whatever metrics they find that get them excited, that get their juices flowing, and they overpay. And that causes managers to not think long-term, too, because they want the stock to go up today. They want it to go up tomorrow. And it’s really a problem in business in general.”

Chicken Soup for the Soul, Rouhana says, “has taken a very different approach to growing our business, which has been to grow it in a very thoughtful and methodical way without paying much attention to what the current view is of what we’re doing, Redbox being the ultimate example of that. We scared our investors to death when we bought Redbox because they had no idea what it really was. They didn’t understand it. They didn’t understand how it fit. They didn’t understand what it did. All they could see is DVDs, and that has to be going away in their minds because they live on the coasts and all that matters is what people do in their neighborhood. So it’s a very different philosophy we’ve had from the beginning.”

He pauses. “I want to come back to the physical media thing, because I have some friends who really like vinyl records, for example. And those people have brought this full circle — we’ve gone from digital streaming of music, the end of the record business, and back to vinyl records being current.
“There’s a value to physical media that doesn’t go away. So let’s not lose sight of that just because it’s not fashionable to talk about it.

“There is a value to physical media. It actually delivers a higher-quality product. And that’s been true, really, for all time. And it’s been proven to matter in the music business. But forgetting that for a moment, the Redbox kiosks are a critical part of our future. They’re a place where we can generate meaningful cash flow, we have a marketing capability that’s represented by those 34,000 kiosks across the country, and that group of people are perfect adopters for our AVOD business. So we are using the customer loyalty program to reach out to those people, learn what they like. And to try to give them the opportunity to find the kinds of things they want to watch in the digital world more easily than they would otherwise is really the key to this. The biggest problem that there is in VOD is it’s hard work to find something to watch. And that’s not why people watch TV — they don’t watch TV to do work, they watch TV to enjoy, to be entertained. We managed to make a big mess out of that, the VOD guys. Discovery is horrible.”

As a result, he says, consumers turn to Google, “and the problem with that is that you have to already know what you want to watch because you’ve got to put something in to get the search back. You can’t just say ‘good TV show.’ I mean, you can, but you’re not going to get much of a response from that. A good VOD system would show you, when you came to the home page, only choices that it already knew you liked — things that were interesting to you because they were in the genres you like that you’ve shown from prior experience that you were interested in. In order to get to that, we have to know a lot about the people, and we have to have the artificial intelligence, and we have to have a dynamic home page that actually can be created, so that you get a different home page than someone else with different tastes.”

Big subscription streaming services such as Netflix, Rouhana says, have a basic problem: “They know what you do on Netflix, but nowhere else. And I’m pretty sure that nobody lives exclusively on Netflix, despite their hope that you would. People engage in reality in a lot of different ways, not just through Netflix — and you also watch and consume entertainment in a variety of ways. All Netflix knows is what you consume on Netflix — that’s it. So the best they can do is give you stuff that they have that’s like stuff you’ve consumed with them before, but it’ll never be complete. They’ll never have a root view of what you actually like to see because they’ll only see one subset of your life. One of the great things about the Redbox acquisition for us is the customer loyalty program, the kiosks, TVOD, AVOD, FAST —we see what people are interested in across a whole series of viewing experiences in a way that most people never see. If we learn how to handle that information, we could deliver a dynamic home page that was much more in tune with what you like to watch. But that’s a big if — we have a lot of work to do. Everybody does. But that’s our goal.”

Bill Rouhana

William J. Rouhana was born June 23, 1952, in Brooklyn, N.Y. His father was an importer and distributor of fine wine. As a boy, Rouhana loved baseball and fantasized about one day playing professionally. “But I couldn’t hit, so that would be a limiting factor,” he says. “And I couldn’t pitch. So that would be pretty fatal to that aspiration.” He decided to pursue a career in law, instead, and after earning an undergraduate degree from Colby College in 1972 Rouhana set off for Georgetown University in Washington, D.C., where he earned a law degree in 1976. He went into business as a founding partner of the New York City law firm of Beinhauer, Rouhana & Pike, and for the next eight years maintained several partnerships and private practices in the Big Apple.

His entry into entertainment, Rouhana says, “was an accident. I never really thought about it one way or the other. I was a lawyer. I was practicing law in Manhattan. A friend of mine became the president of Blake Edwards Entertainment — Blake Edwards being the famous director of the “Pink Panther” movies, Days of Wine and Roses, 10, Breakfast at Tiffany’s, just a fantastic director. He called me one day and said, ‘Bill, I’ve got to get $200 million for Blake, can you help me?’ I said, ‘Well, first of all, what are you talking about? Blake Edwards, who’s that?’ I had no idea. He explained it to me, and I said, ‘Sure, I’ll get you 200 million bucks.’ I was in the corporate finance law practice, so I knew lots of investment bankers. But I had no idea what I was taking on. But it turned out that at that moment in time, and this is a long time ago, HBO and Showtime were competing for programming. And they needed really top-notch movies to come through their systems so that they could attract viewers. And so they were both willing to compete to get Blake’s movies on their networks. And we used that, with a company called First Boston Corp. that was subsequently called Credit Suisse First Boston, to raise the money for Blake. And once that got done, the next thing I know, we had a parade of people who wanted money to make their own movies coming through my door in New York, and I was an entertainment finance lawyer from that moment forward.”

Rouhana was on the cusp of a new way to finance movies. “Well, it was interesting,” he says. “The idea of breaking up rights in movies — it was just beginning to happen for the first time.

“Up until that point, the studios made movies, and rich people made movies. But nobody ever made what you call independent films because there was no way to finance them.

“But as a result of the work we did, foreign pre-sales started to happen on independent films, pre-sales to cable started to happen. And then pretty soon thereafter, there was this idea called home video that came along. And the next thing we knew there was another revenue stream we could tap into, so we could fund independent movies that way, too. So it was a gradual breaking up of rights into various windows that allowed the financing of independent films.”

One day in 1984, Rouhana recalls, a lawyer friend, Peter Dekom, called and said, “You know, one of these days, you’re going get all of your movies over your telephone.” “And I’m looking at my phone and thinking, ‘I don’t see how I’m going to get movies over this thing — this is like a little black, circular thing,’” Rouhana says. “So I asked him, ‘Peter, what are you talking about?’ and he said, ‘They’re building these big networks all across the country that are capable of moving all kinds of information, and these things are going to be huge. This is going to be the future.’ I said, ‘OK, I don’t know what you’re talking about, but let me think about it.’”

Rouhana had already decided to shift his focus from law to investing, and was in the process of starting his own merchant bank. After several months of research, he says, he began to dabble in media investments. Some five years later, he says, “I started this little initiative inside of my firm to understand how you would take these big networks that were being built across the country, and actually connect them to people.

“They were going from one big switch in a city to another big switch in a city. Unless you were a switch, you had no broadband. So the question became, how do you extend this to people? How do you extend this broadband network — it wasn’t called that, back then — this big pipe to where people actually were living and working? And it was pretty clear that it would take 100-plus years to actually extend it if you tried to do it with wires because you’d have to undo the cities — you’d have to break them up and dig stuff and put things under them. So I was trying to figure out how you would accelerate what they call that the last mile.”

In 1993, Rouhana says, “I came across some licenses in a super high frequency called 38 gigahertz. And as a lawyer, of course, I had no idea what that meant. But in reading the business plan for them, there was a line in there that said, ‘This is the functional equivalent of fiber optics in the air.’ That’s what I had been looking for. And the more I investigated the super-high frequencies, the more it became clear to me that you could use them in a different way than people thought — and that was to extend this fiber optic network to at least big buildings and businesses.”

Rouhana bought the licenses and created Winstar Communications, which he says “became really the cutting-edge company in the use of wireless to deliver broadband. Today, pretty much every handheld device that you have is a grandchild of what we did at Winstar because we were looking at and creating the ability to use wireless to extend broadband. And it started as super-high frequencies and it came down — the frequencies — until finally it arrived at the places where cellular would work. And we drove every bit of that — we were an integral part of that from 1993 to 2001.”

Winstar went public in 1994. The following year, the company acquired a home video distributor, Fox Lorber Home Video, from New Video and became a familiar presence at the annual Video Software Dealers Association (VSDA) convention, generally held in Las Vegas, where its huge promotional blimp (think Goodyear) would tower over the Las Vegas Convention Center.

Ultimately, Winstar owned and operated a broadband network in 60 major markets throughout the United States and another 15 markets in Europe, Asia and Latin America. The company ended 1999 with a market capitalization of more than $4.4 billion and revenues of $445.6 million.

The end came in 2001. Despite its impressive growth, Winstar wasn’t generating enough sales to cover the huge capital expenditures incurred in building out its infrastructure. The company turned to outsiders for money, including banks, investors and other large telecoms, including Lucent Technologies. When Lucent pulled the plug on a partnership agreement, the company had no choice but to file for Chapter 11 bankruptcy protection in April 2001. That same month, Winstar filed a breach-of-contract suit against Lucent and laid off half its workforce. The cuts weren’t enough, and in January 2002 the Chapter 11 filing was converted into a Chapter 7 liquidation.

In December 2005, a federal bankruptcy judge ruled in favor of Winstar and awarded the bankrupt company $244 million, plus other costs. His ruling was based on his finding that Lucent had induced Winstar to purchase unneeded telecommunication equipment. But it was a hollow victory, Rouhana says, both too little and too late.

The whole saga, Rouhana says, “was so unnecessary and so sad. When I first met Lucent’s CEO, they were the third-most-valuable company on Earth. And they gave us $2 billion to help us accelerate the rollout of our business because they really believed in our business plan and thought it was fantastic. We used that to build a major network in 70 countries and 100-plus cities. We had millions of customers, we really had a good, good business going. And then they got into trouble. And they never told anybody. The way they handled it was by not meeting their commitments. One of their commitments was to us, and when they didn’t meet it, they destroyed us. And while we ultimately won the lawsuit, it was too late to bring the company back to life.”

Rouhana still looks back with pride on Winstar Communications.

“It was truly an innovator,” he says. “We had a lab in Vienna, Virginia, with about 1,400 engineers. And in that lab, in 1996, 1997, 1998, you could have found video conferencing equipment, you could have found small cell phones that were capable of video conferencing, you could find prototypes of pretty much every single device that you use today. We had an amazing engineering team, fantastically talented people, and a view of the future. And that’s something that really matters in business — you have to have a view of the future. You have to know you’re going somewhere, and you have to know where that somewhere is.

“And I think we’ve deployed that same concept as we built Chicken Soup for the Soul Entertainment. We had a view of the future, that AVOD would be important, and that it could be just as good as any other part of the media business and more valuable and more accessible for consumers, being free.

“And I really think that if you do this right, you can create value from the advertising, not just cash flow.

“Over time, AVOD should give us the ability to deliver people only ads that they are actually interested in seeing, good ones, and they should be more interactive, more value adding. We have the ability to create a superior customer experience over broadcast because broadcast doesn’t have the capability of creating a one-to-one relationship between the viewer and the programming.”

The Winstar blimp

After the unceremonious collapse of Winstar in 2001, Rouhana says, “I spent a good number of years, probably three or four, trying to buy another company because I really enjoyed building Winstar. There’s something about building a business that just makes me feel great. I like it. I enjoy it. You put the team together, you create the resources, you have a plan, you do a lot of great things. I wanted to start with something interesting, so I looked around telecom, I looked around media, but it was very hard to buy anything. Between 2002 and 2007, these things were incredibly expensive. Companies were really overvalued, and there were a lot of crazy things in the economy.”

Then, in 2007, Rouhana says, “I was invited to a barbecue at one of my wife’s friends’ houses. I was drinking a glass of red wine in the backyard, watching a guy cook the lamb chops on the barbecue. He started telling me about Chicken Soup for the Soul. And he said I can buy Chicken Soup for the Soul. And I didn’t exactly know what to say. … Congratulations? Shortly thereafter, he made it clear what and why he was telling me — he wanted to buy the company, but he didn’t have the money. And that’s when I realized I had been invited to the barbecue because I’m a potential source of capital. And that was great, because I was looking for something interesting.”

The two sat down and had a serious conversation about Chicken Soup for the Soul, which at the time was a small book publishing company that also owned a pet food line. “It’s the craziest thing in the world — books and pet food,” Rouhana says with a laugh. The more he researched the company, he says, the more he found that “not only has it been a source of so much inspiration and hope and reassurance for people, but it was also a decent business, with millions of books sold every year, profitably, and a big pet food license.”

With an eye toward a connected world that would consume more and more content, making brands “increasingly important because they would help people filter what it is that’s coming at them,” Rouhana wound up buying the company himself, in April 2008, just before the collapse of the housing market and the Great Recession.

“We leveraged it, and about six weeks later the world came to an end,” Rouhana says. “Lehman collapsed, the dollar was worthless, everything was worthless, nobody went to stores anymore. We all thought the world was coming to an end, the thin veneer of civilization was deteriorating, and we didn’t know whether we were going to live together, kill each other, or what we were going to do.”

Bill Rouhana (left) with U.N. Secretary General Ban Ki-moon (right) and Don Cheadle at the 2011 Global Creative Forum.

The first few years of owning Chicken Soup were tough, Rouhana says, “because even though people needed Chicken Soup for the Soul more than ever, they also didn’t go to stores and spend money, and so we struggled. Happily we were able to right-size things, get things going, and gradually build from there.”

At the time, Rouhana says, he knew he wanted to grow the company, but he had no idea into what. “I certainly didn’t think we were going to be in the media business the way we are,” he says. A chance conversation with Peter Dekom, the same entertainment lawyer who had sparked Rouhana’s concept for Winstar, set the wheels in his friend’s head spinning once again.

“He calls me one day and he says, ‘You know, all these guys have these subscription companies, and they’re not right. Advertising is the answer.’ I said, ‘What are you talking about, Peter?’ And he says, ‘You know, this video-on-demand stuff. You’ve got to do advertising.’ I said, ‘Nobody’s doing that.’ He said, ‘You’ve got to do it.’ So I hung up, and I said, ‘Peter’s always right, so let’s figure it out.’ And on a very high level, a billion feet, he’s always right. It’s just that there’s a lot of distance between the billion-foot level and Earth, and making things real is really tough to do.

“But as I looked around, I began to believe that, in fact, he was right once again because, if you look at the media business, you just can’t get around the fact that you have to have multiple ways to monetize content to stay in business. And advertising is just a part of it. The more I looked at the SVOD business model, the more convinced I was of that.

“There is not a business model that supports just putting content straight on SVOD and never monetizing it anywhere else. That business model does not exist.

“And so that caused me to really start to try to understand what AVOD would look like, and to construct a company that I thought would be sustainable. So I set out to find the right pieces of the puzzle.”

The first piece, acquired in 2017, was Screen Media, a film distributor with a more-than-20-year history, a library of 1,300 movies, and a solid distribution network. The plan, Rouhana says, “was to use that monetization capability that they had to sell things in all media across the globe as a way to reduce the risk of stuff we have to eventually get for our own AVOD services — which, by the way, at the time only existed in my head. But I knew what I was trying to build. And so we bought Screen Media, and that turned out to be an unbelievably good deal. We paid $6 million for it, and last year it generated $40 million of EBITDA for us.”

The next big purchase, in March 2019, was a majority stake in Crackle, which Chicken Soup for the Soul acquired from Sony Pictures. The two companies established a new joint venture, Crackle Plus, to house the ad-supported streaming service, which would be bolstered by the ability to license movies and TV series from the Sony Pictures Entertainment library and also incorporate six of Chicken Soup’s own ad-supported networks, including Popcornflix and Truli.

Sony had been wanting to sell Crackle for some time, Rouhana says, and yet getting the company to the negotiating table was a challenge. “We were a new company, and nobody had even heard of us,” Rouhana says. “But it turns out we actually had a good plan for Crackle once we saw the books and realized we could run it more efficiently, that it could be run in a different way, that it could be grown, and that with our library and our ability to monetize content and our ability to make things happen, maybe there was really a big opportunity there. And we convinced them to basically become our partners in the company they owned.”

The next big acquisition was in April 2021, when Chicken Soup for the Soul Entertainment bought the assets of Sonar Entertainment, the production company built by Robert Halmi Sr., for $19.5 million. According to the deal announcement, about $1 billion had been invested in film and TV projects controlled by Sonar.

Its current series include “Mysterious Benedict Society” on Disney+ and Prime Video’s “Hunters.”

“That’s another really interesting company, a terrific, first-class production organization with a beautiful, deep library of award-winning movies and television shows,” Rouhana says.

“But they were in trouble because of the way the industry had changed. The company had been built on the premise that you could deficit-finance television and still make money doing it. And as the market shifted on them, they were out over their skis.

“And so we were lucky enough to get to be the people the bank chose to work with to work through that and create value out of that set of assets. So we ended up with all that library, basically for free. I think the most interesting thing about that transaction was not only was it great financially, but it gave us the base on which to start our Chicken Soup for the Soul streaming service. We always viewed the Chicken Soup for the Soul streaming service as a combination of Lifetime and Hallmark and HGTV — you know, good, wonderful, nice movies, combined with a lot of really cool unscripted programming, and travel and home and family and things of that sort. And there were 700 Lifetime and Hallmark movies in the library of Sonar. So that gave us a great base on which to launch that network.”

A little more than a year later, in August 2022, Chicken Soup for the Soul acquired Redbox, which had gone public in the fall of 2021 and soon encountered a series of financial challenges that sent its stock price plummeting. An acquisition made sense, Rouhana says, because not only was the price right — $375 million — but Redbox also was in the process of a digital transformation that played right into Chicken Soup for the Soul Entertainment’s strategy of getting gobs of content while minimizing the risk through monetization diversification.

What’s next? “We will always keep an eye on acquisitions, so long as the industry is in the state of flux that it’s in,” Rouhana says. “It really comes down to opportunities. Whenever there’s disruption, there are winners and there are losers, and we are trying to be on the winner side of that as much as possible. If you take a look at every transaction we’ve done, it’s kind of remarkable in that we were always taking advantage of some abrupt change that was causing the sellers to need our help in some way. And then getting compensated in the way we purchased these assets, for bringing help, really goes all the way back to Screen Media — every one of them has been a similar formula. In the case of Screen Media, we bought a company for $6 million that people were looking at for $100 million-plus a year earlier. In the case of Crackle, we were helping somebody straighten out something that was hard for them as an organization to get right because of cultural issues. The studios are not entrepreneurial, venture-funded type organizations, and that’s the kind of culture they needed in Crackle. In the case of Sonar, we were helping mid-cap straighten out a balance sheet issue that needed somebody else to help.

“And in the case of Redbox, we did the same thing, didn’t we? We went in at a time when Redbox needed help because it had been in default on its bank line, because the SPAC transaction that they engaged in didn’t work, and because of COVID. We provided the pieces of the puzzle they needed to be OK, which we are, we’re OK, we’re in good shape. But it required a combination of assets and a moment in time to be able to do that transaction and the way we did it. We had tried two years earlier to buy it. And we had offered to pay much more money for the company. We ended up buying it for less and getting it at a better moment in time. Just because we took advantage of the disruption, it was good for everybody.

“You notice I never say take advantage of the seller because that’s not really what we’re doing. We’re actually helping the seller in these situations. But the disruption has done something to damage what they’re selling. And we’re able to help them reposition it in a way that it’s valuable. It’s worked well for us. So the answer is, of course, we’re going to do more of that. If we can find more of that, we’re going to do more of it.”

PBS Distribution’s Andrea Downing to Be Honored With Fourth Annual ‘Fast Forward’ Award

Media Play News Jan. 22 announced that Andrea Downing, co-president of PBS Distribution, will receive the fourth annual Media Play Fast Forward Award, which honors people, technologies, organizations, products or services that move the home entertainment industry forward.

With more than 25 years’ experience in the home entertainment business, industry leader Downing is being honored for her exceptional, broad and groundbreaking role at PBS Distribution. She has led the evolution of the organization from a start-up focused on physical goods to a global distribution company of public media content around the world. Her focus on adapting to the media landscape has led to five subscription streaming channels — PBS Masterpiece, PBS Kids, PBS Living, PBS Documentaries and PBS America (U.K.). In addition to licensing content on DVD and Blu-ray, she has also spearheaded the company’s move into transactional video-on-demand; subscription video-on-demand; theatrical releasing; and educational, non-theatrical, inflight and international program sales and co-productions.

“I am extremely honored to be recognized by Media Play News with the Media Play Fast Forward Award — particularly when I consider how many of my peers are doing incredible work in extraordinary times,” said Downing. “The home entertainment market has changed dramatically over the last 10 years, and we have all had to learn to pivot quickly and anticipate what will come next. But no one anticipated a global pandemic, and we have been tested mightily this past year.

“I also recognize that I would not have received the award without the incredible dedication and talent of the PBS Distribution team. I am so proud that they continuously pivot to face our challenges and opportunities and develop innovative ways to address and capitalize on them, all while supporting each other and maintaining our company values. It is an honor to lead this team each and every day and contribute to the public television system’s mission of giving voice to all Americans.”

Subscribe HERE to the FREE Media Play News Daily Newsletter!

Last year, the Media Play Fast Forward Award went to Eddie Cunningham, president of Universal Pictures Home Entertainment. In 2019, the award went to digital retailers Cameron Douglas of FandangoNow, Galen Smith of Redbox On Demand, Google Play Movies & TV’s Jonathan Zepp and the team at Apple iTunes. The previous year, the inaugural Media Play Fast Forward Award was shared by the Fox Innovation Lab and Movies Anywhere.

Follow us on Instagram

The Media Play Fast Forward awards are an outgrowth of the Home Entertainment Visionary Awards, which were launched in 2002 by the now-defunct Home Media Magazine. Comcast’s Brian Roberts was the 2017 honoree. Warren Lieberfarb, the father of DVD, was the first Visionary Award winner, back in 2002. Other honorees have included Sony Pictures’ Ben Feingold, Samsung’s Tim Baxter, and Walmart’s Louis Greth and Chris Nagelson.

Downing will be profiled in the March issue of Media Play News.

Fast Forward Awards 2020: Eddie Cunningham Gets Physical

It was the spring of 2014, and the team at Universal Pictures Home Entertainment didn’t quite know what to make of their new boss.

Eddie Cunningham, after eight years of heading international, had just been promoted to president of the entire division, whose scope had been expanded to global. He was moving his family out from London to Los Angeles, and was shopping around for a house to buy in Hancock Park, so he clearly planned to stay awhile.

The new role was played up in a press release all staffers had seen by then, in which Peter Levinsohn, at the time the studio’s president and chief distribution officer, said, “As the home entertainment landscape continues to evolve, we need to ensure that we’re operating as one global team positioning ourselves for the greatest success. Eddie has had tremendous results as head of our international home entertainment division and he will be a terrific leader for our group as we work to shape the future of Universal’s home entertainment business with an even greater global focus.”

At the division’s first townhall-style meeting with the new boss, Cunningham, an imposing figure known as much for his big strides as his Scottish brogue, walked into the room and faced the crowd. A few welcoming pleasantries, then a slideshow honoring employees who are celebrating anniversaries. First one-year, then five-year, and so on. Cunningham broke the ice by remarking that some veterans were apparently using old photos that made them look a lot younger. “I’d never do that, ya know,” he deadpanned.

Just then, the slideshow hit the 20-year mark and a young black-and-white Eddie Cunningham appeared on the screen, bangs cascading over his forehead and his head tilted forward in a classic Yuppie-era power pose.

The room erupted with laughter. The ice had been broken; the new boss, staffers nodded to one another, would be all right.

Six years later, Eddie Cunningham remains one of the most respected executives in home entertainment — even though unlike most of his peers, his focus is solely on the physical disc: Blu-ray, 4K Ultra HD, and, yes, DVD, the format that started it all and continues to sell among budget-conscious consumers.

That’s why the president of Universal Pictures Home Entertainment gets our third annual Fast Forward Award for his unflagging support of the physical disc in an increasingly digital world.

Subscribe HERE to the FREE Media Play News Daily Newsletter!

“Eddie has always been a great advocate for and leader of the home entertainment sector,” says Ron Sanders, president of worldwide theatrical distribution and home entertainment for Warner Bros. “He is as comfortable talking big-picture strategy with a studio head as he is discussing an out-of-stock with a store clerk. He’s probably one of the foremost experts on all aspects of our business, and his strong results demonstrate that.”

“Eddie is a consummate professional who has been helping to drive the global home entertainment business for the last two decades,” adds Bob Buchi, president of Paramount Home Entertainment. “His vision and expertise raise the bar for everyone.”

Galen Smith, CEO of Redbox, says Cunningham “has been an incredible partner. It’s clear to anyone who works with Eddie that he loves entertainment, understands the value of the physical business to consumers, and is always developing new and creative ways to maximize value of movies for UPHE. His commitment over his career continues to benefit retailers, distributors and, most importantly, consumers.”

Under Cunningham’s leadership, UPHE has scored a steady string of best-selling Blu-ray Discs and DVDs, spanning such global blockbuster franchises as “Jurassic World” and “Fast and Furious” as well as the breakout film sensations Mamma Mia! Here We Go AgainUs and Downton Abbey.

In an effort to further innovate for the industry, UPHE last June unveiled a completely reimagined bonus content menu for its physical disc offerings that is more easily accessible and navigable — a move the studio introduced to provide viewers with a more visceral and engaging experience for Blu-ray Disc and DVD bonus content, which Cunningham and his team believe is a key selling point for its physical product offerings.

And when Warner Bros. and Universal Pictures in January 2020 announced plans to merge their domestic disc distribution businesses, Cunningham was chosen to lead the joint venture that pending regulatory approval will begin operation in early 2021.

“I am delighted to have been asked by Warner Brothers and Universal to lead the proposed joint venture and look forward to building a team to take us into the next exciting chapter for the market, working closely with our retail partners,” Cunningham said.

Cunningham is also known as one of the industry’s true gentlemen, to use a term that might be a little antiquated and not so politically correct, but remains appropriate. People who work for him have nothing but high praise, noting that he has helped create a culture that is at once welcoming and challenging, where everyone feels valued and appreciated.

Asked about his management style, Cunningham says, “I always talk about the three things that I believe will make most businesses successful: the right strategy, the right people and creating the right environment. I spend most of my time making sure those things are in place and that we keep improving. I believe in measuring yourself properly and in keeping yourself honest.”

Cunningham says he likes to think of himself “a bit like a conductor of an orchestra.”

“Some leaders think they can play every instrument better than everyone in the orchestra,” he says. “I prefer an approach where everyone brings their own skills and talent to the team and my job is to point them in the right direction and help them make great music, and in perfect harmony with each other. I prefer to help people build on their natural strengths … and I like to empower people as much as possible. It is often amazing what people can accomplish if you support them and show belief and trust. As a leader, you just need to check every so often that the trust isn’t misplaced. I like to be in it with the team when we try things. I always want people to know that they are not on their own if things don’t go well, provided there was good communication up front and that we haven’t failed because of poor execution. I don’t like the blame game.

“And I have always tried to get myself away from negative people as they drag everyone down. We all need to let off a little steam occasionally, but I always try to have a ‘glass half full’ outlook to both business and life in general. I also love fun. I like a sense of humor. Business is serious, but let’s enjoy ourselves while at work.”

His office reflects that philosophy. Two side-by-side computer screens are flanked by a photo of his family and an NBCUniversal calendar on one side and several binders and a stack of Blu-ray Discs on the other. Up above are shelves packed with more discs, the top two reserved for special editions, boxed sets, promotional mugs and a “Fast and Furious” remote-control car, still in the box.

Fun and games aside, Cunningham says he is “absolutely fanatical” about hiring. “It’s one of the most important things you will ever do,” he says. “Get it right and you are in good shape; get it wrong and you take several steps back. You can’t just hire the most talented people — you also need people who are best suited to your culture.”

Cunningham says that “as a bit of a business student, I studied the late Jack Welch closely in my early career. He used to talk about ‘the numbers and the values.’ Later, that became my guiding principle when hiring. What does it mean for me? The ‘numbers’ is really the day job. A marketing hire might need to combine experience with creativity and some science. An accountant might need to have certain financial qualifications and controllership or compliance experience to help guide the business.

“The ‘values’ are equally important, although too often they don’t get enough attention. I try to have a very clear sense of the values that will be required to be successful in a team that I lead and I often spend as much time looking for the fit as for the technical ability or experience to do the day job.

“Almost everyone tries to get a reference from a potential recruit’s previous bosses. I am just as interested in talking to people who have worked for the recruit. What kind of leader was he or she? What kind of person? What was morale like in the department? Did you feel like you were in an environment where you could contribute and grow? Was there a lot of wasteful nonsense or politicking?”

What advice would Cunningham give to a junior member of his team who’d like to advance and grow professionally?

“Three things,” Cunningham says. “First, do a great job where you are today. Treat each job, even if it is a menial one to begin with, like a degree course that will qualify you for your next bigger role. Be the best at it, always. It’s not a rehearsal.

“Second, build your network inside and outside the company. People can often get too internally focused working through their ‘to-do’ lists, their very busy lives, and don’t keep their heads up and work on building relationships outside their own immediate area.

“And, third, don’t spend too much time thinking about where you will be in five or 10 years’ time. Keep your head up and when you see the next role that you feel is right for you, kick the door down to try to get it.”

Eddie Cunningham (Photo by Bobby Quillard)

Joseph Edward Cunningham was born in a Leap Year, on Feb. 29, in Paisley, Scotland. He was the eldest of three children; his parents were older, his dad 56 and his mother, or “mum,” 41. He loved music and movies, and played a lot of soccer.

He enrolled in the University of Strathclyde, studying architecture. “But after a two-year flirtation with becoming an architect, I joined a retail business in the U.K. — Woolworths,” Cunningham recalls. “I managed several retail operations before being moved into the head office, where I took on a number of buying roles, including music, where, at the time, we had a huge 25% share of the U.K. disc market and an incredible 40% of the singles business.” (This was before CDs, when music was primarily sold on 7-inch singles or 12-inch albums.)

Woolworths eventually bought its biggest supplier, Record Merchandisers, and later renamed it Entertainment U.K.

“I became business development director initially and, later, as commercial director, was responsible for buying and sales and marketing,” Cunningham says. “In that role, we were everyone’s biggest European customer in the music and home video markets, so I was lucky enough to get headhunted across to one of our biggest suppliers, PolyGram, overseeing their fledgling home video business and a couple of catalog music labels.”

In 1999, five years after Cunningham was hired by PolyGram, the company was acquired by Seagrams and integrated into Universal Pictures. Cunningham became chairman of U.K. Operations and regional managing director for the Nordic countries as well as Australia and New Zealand.

Cunningham was promoted to president of Universal Pictures International Entertainment in 2006, overseeing the company’s home entertainment activities across Europe, Asia and Latin America. He played a key role in elevating Universal to market leader in most of its operational territories and introduced groundbreaking, non-traditional growth initiatives in the international home entertainment sector.

“We went to a lot of retailers who weren’t engaged in the category at all and persuaded them to come into it,” Cunningham recalls. “It depended a lot on which territory, but we spoke with clothing stores, sporting goods stores, small grocery chains — any retailers that had significant traffic flow.

“Our theory was that the business was going to plateau and decline at some stage, and if we just sat waiting for existing retailers to take space out, the decline would be faster. Consumers still love physical content, but we were starting to see fewer places to buy it, so we decided to try to broaden distribution.”

So, in essence, Cunningham was thinking “out of the box” before it became a popular catchphrase. It’s also known as being creative or, simply, thinking smart — and being strategic.

That’s how Eddie Cunningham works, and it’s also the best way to get ahead in the entertainment business, he maintains.

“As in any business, you have to consistently achieve results and be highly competitive,” Cunningham says. “You can’t always be the best at everything, but if you’re not, know who is and learn from what they are doing. I see the entertainment business as a people business, so relationships are very important. It sounds a bit obvious but treat everyone the way you would want to be treated yourself. It sounds simple but do what you say you are going to do. Follow up. Be reliable. Build trust. If you screw up occasionally, don’t be afraid to apologize and make it good — and quickly!

“And always remember the second-best answer in the world is ‘a quick no,’ so don’t leave people dangling for answers. If, for example, you say to a distribution partner that you are going to treat their content in exactly the same way as your own, then accept nothing less from your organization and create a culture that believes in this as a core value of doing business. If you promise something to a customer, then make sure you deliver it 100%.”

Follow us on Instagram!

Like many high-ranking executives, Cunningham has had his share of triumphs and disappointments. His single biggest achievement, he maintains, “is probably surviving eight major takeovers in my career.”

“While I have likely been close to becoming a casualty on a few occasions, I somehow managed to earn the trust and respect of each of the new owners,” he says. “I could write a book on that one, but you must always remember that the acquirer has usually brought you on to improve you, or maybe even ‘fix’ you. They have usually invested a lot of money acquiring you. What you have achieved prior to the takeover counts for very little, if anything. You need to park any ego you have at the door, start again, and earn their trust and respect. If you are not prepared to do that, then go and do something else. I often say ‘You can stay, or you can leave, but don’t stay if you have a chip on your shoulder.’ That’s no good for you, your family, the company, anyone.

“I think I take the biggest pride in seeing so many people from my various teams over the years progress throughout their careers. Feeling that I played some part in their personal success and development feels good. Seeing someone who was a trainee manager for me at retail go on to become a retail giant, seeing a young marketing assistant progress and go on to become an EVP, is very satisfying for me.”

On the downside, Cunningham says, “I never really focus on failure. Sure, there have been lots of disappointments along the way — we are, after all, in the movie business. But each failure or mistake represents an opportunity to learn something and move on. Winston Churchill once said, ‘Success is walking from failure to failure with no loss of enthusiasm.’ I wouldn’t go that far, but you get what he meant. Someone else said, ‘Failure defeats losers, but inspires winners.’ I genuinely believe that if you are not making a few mistakes, then you are not trying hard enough.”

Reflecting further on his career, Cunningham notes that he has had 18 bosses “and I’ve been really lucky enough to have had a lot of really good ones and some truly great ones — along with perhaps one or two who were not so good! The good news is that you can even learn from the bad ones, by remembering how it felt being on the receiving end and taking those lessons with you and making sure that you act differently when you are in a position of power.

“My first manager in retail was a great, wise, mature leader who left a lasting impression on me. He is now well into his 80s and I still speak to him from time to time, and he still has good advice for me. Ron Meyer is a standout for me. He just has this personal touch which is difficult to explain. If I could bottle it I would. He is incredibly open. He treats everyone as equals. He makes people feel great. He responds to everything. He has built a great culture at Universal. You would follow him to the ends of the earth. Jeff Shell is another one. I was lucky enough to have an office two doors away from him in London for three years after Comcast bought NBCUniversal so I would speak with him most days. He has a planet-sized brain and always challenges you to think differently. He is a great communicator who is prepared to take risks. He is always pushing the envelope, and he is also very open and transparent.”

Cunningham’s rules for life are simple, straightforward — and from the heart.

“For me, life is mainly about family and work,” he says. “I have a lovely wife, Sue, and three ‘grown-up’ children who are great — the oldest graduated from the London School of Economics and works in business development, in London; my daughter just graduated from the University of California, Berkeley; and my youngest is a junior at Pepperdine. I occasionally play golf, but not too much. I always remember Jim Davidson, who was a huge TV personality and comedian in the U.K., once say to me that ‘three into two didn’t go.’ Noting that I had a very demanding job and a big family, and that I enjoyed the odd game of golf, he said, ‘The best one to lose was the golf.’ As Jim had four previous wives at that stage, I took that to heart and therefore my golf handicap is still very high.”

As a business leader, Cunningham says, “I demand loyalty to the company, to the team, to each other — always. Respect is different. I don’t believe that any leader has a right to demand respect. Respect needs to be earned both ways, regardless of the divergence in titles or status within an organization. Leaders can’t just demand respect; they need to work at earning it from even the most junior member of the team.

“I also try to live by the motto, ‘Take the company seriously, but let’s not take ourselves too seriously.’ I abhor big egos. We are all here partly because we are lucky enough to work in a great business. Finally, tell the truth, don’t spin, no B.S. please! Usually, if you can get to the truth, you can manage most things.”

 

Eddie Cunningham Q&A: In Defense of the Disc

Earlier this year, Universal Pictures and Warner Bros. announced plans to merge their physical distribution businesses under Universal Pictures Home Entertainment president Eddie Cunningham through a joint venture that will market and distribute Blu-ray Discs, DVDs and 4K Ultra HD discs in the United States and Canada. The proposed union, which still must be approved by the U.S. Justice Department, is expected to officially launch early in 2021. It covers new releases and library titles as well as television content, and will be operational for up to 10 years.

On the appointment of Cunningham to lead the new joint venture, Peter Levinsohn, now vice chairman and chief distribution officer for the Universal Filmed Entertainment Group, said, “For more than two decades Eddie has been an expert in understanding the evolution of the physical home entertainment landscape. He’s been a dynamic leader in shepherding business innovation and operational effectiveness.”

Subscribe HERE to the FREE Media Play News Daily Newsletter!

Media Play News sat down with Cunningham to talk about the disc business.

MPN: What advantage do discs have over digital media?

Cunningham: Discs, alongside electronic sellthrough, are usually the first opportunity to own a film after its run in theaters, with the movie often not being available on SVOD for years. If you want the highest-quality picture and sound, disc is still the best way to get that in the home, particularly in the higher-definition formats — BD and 4K UHD. Discs still make great gifts and are highly collectible, often with great bonus features.

MPN: In an increasingly digital world, is there still room for physical media? Let’s take a broad look at this — not just movies and TV shows but also music and books.

Cunningham: Of course there is still a place for physical media and I expect that to be the case for many years to come. The retail community is still heavily committed to the category. A number of U.S. retailers have even expanded their book space over the past couple of years. Clearly, the world is moving more toward digital consumption, but this is still a retail disc market worth almost $7 billion globally. Close to 50% of transactional consumers in the U.S. are still physical-only buyers. Of the other 50%, the vast majority still purchases discs alongside their electronic sellthrough and VOD transactions. Very few are digital only. Most consumers are hybrid customers in that they consume in lots of different ways. We view all formats as complementary. We make movies and TV programs. and our role is to provide consumers with content in lots of different ways. They can chose how to view our content and the disc is certainly still very much part of that equation.

MPN: Disc sales have been falling steadily as digital distribution, both transactional and streaming, has grown. What can be done to slow down the decline — or at least manage the decline to ensure that we as an industry are maximizing profitability?

Cunningham: We need to continue to drive shoppers into stores through our marketing and to engage them at retail. That means exciting new-release displays adding theater and fun to the shopping experience. A good example of that would be our corrugate displays on Jurassic World: Fallen Kingdom where we partnered with Facebook to create an interactive AR experience, bringing the dinosaurs to life in stores. We supported this initiative with a big national advertising campaign that drove people into stores. It also means great impulse displays, strong packaging and price offers on library content.

MPN: Is there still room for innovation in the disc business? Can we make DVDs and Blu-ray Disc more appealing to consumers?

Cunningham: Sure. Last June we unveiled a completely reimagined content menu for our bonus material, which makes it much more easily accessible and navigable. I think innovation can be an over-used word, but there is still much we can still do to continue to excite the consumer through our marketing and in the store. Our research tells us clearly that consumers like to shop at retail, like to browse displays in-store, are often collectors, can be heavily influenced by in-store displays and are often very interested in the bonus material included, which is a significant driver of disc purchases. We continue to invest heavily in consumer marketing campaigns and we remain committed to driving engagement in stores.

MPN: We see the percentage of DVD sales not falling off as quickly as some had predicted. Why, in your mind, are some people still buying DVDs rather than Blu-ray Discs?

Cunningham: A lot of consumers have grown up with DVD. It was like the equivalent of digital in the early days after tape. That shiny, sexy, high-quality, indestructible five-inch disc! They still love the format. They collect it. It is compatible with their home tech systems. Heavy DVD buyers tend to be more price-sensitive and respond well to price and other offers, too.

MPN: How fast is 4K Ultra HD catching on? Is it still a niche business or will it become a mass-market item, as 4K TV penetration increases?

Cunningham: 4K UHD catalog sales grew by 20% last year and we expect to see further significant growth in 2020, and it becoming a bigger share of high-definition sales. I don’t see it as mass market in the sense of taking over from the other physical formats, but it is already more than a niche and I expect it to grow.

MPN: Will the disc ever go away completely? In music, by comparison, CD sales are a fraction of what they once were — and yet vinyl is experiencing a resurgence. Still, packaged media accounts for just 4% of total music sales. What do you see happening in our industry?

Cunningham: You can never say never, but I think discs are around for a long time to come. We wouldn’t be proposing creating a joint venture with Warner Bros. if we didn’t believe that. At the high-definition end, it’s the best way to watch a film in the home and that will be the case for a long time. It is difficult to replicate the significant gifting element of physical content in a digital world. It is also a challenge to replace the impulse nature of displays in a brick-and-mortar retail shopping environment, those interesting displays, that ability to browse, to touch the content, to read the notes on the back of the packaging. I think we are going to be here and part of the mix for a long time to come.

Follow us on Instagram!

 

Luncheon Fetes Fast Forward Award Honorees

FandangoNow VP of home entertainment Cameron Douglas, Redbox CEO Galen Smith, Google Play head of media and entertainment Jonathan Zepp, and the team at Apple iTunes were honored with Fast Forward Awards at a luncheon April 4 in Los Angeles at the Universal Hilton.

The awards, presented by Media Play News, recognize people, technologies, organizations, products or services that move the home entertainment industry forward.

The luncheon was produced by Media Play News and hosted by the Entertainment Merchants Association, which used the occasion to announce a new Leadership Development Foundation to foster executive talent.

Subscribe HERE to the FREE Media Play News daily newsletter!  

“All of today’s honorees are truly worthy of recognition for their leadership in our industry,” said EMA president and CEO Mark Fisher.

Media Play News publisher Thomas K. Arnold noted that all of the honorees are involved in the digital transactional business. Not all consumers want to get their entertainment buffet-style with the content curated for them as offered by subscription streaming services; many consumers would like to choose the content they would like to see a la carte, he said.

Warner Bros. Entertainment SVP of sales Michael Rweyemamu presented the award to Smith of Redbox, which has nearly doubled the selection of films and TV shows available on its year-old digital movie store, Redbox On Demand, and last December announced a new deal in which its app is featured on all Vizio Smartcast TV. Rweyemamu noted the irony of the occasion, considering the rocky relationship between the studio and the kiosk company several years ago when the two fought over release windows for low-priced rentals.

“Ten years ago, had you told me I’d be presenting an award to Redbox, I’d have said, ‘Hell, no!’” Rweyemamu joked.

He praised Smith for his leadership.

“Galen, you’ve been a great partner,” he said. “We started off on a rocky road like some relationships, but we’re in a really good place right now. And a lot of that has to do with the fact that you were really tenacious. You were really disciplined, really open to conversations to allow us to be where we are today.”

Smith also noted the evolution of the relationship between the two companies.

“In a similar vein, receiving an award from Warner Bros. I didn’t think was ever going to happen,” Smith said.

The company’s Redbox on Demand digital service “is a real natural evolution for our business,” Smith said.

“We’ve got 50 million customers that rent from us every year; it’s an opportunity for us to help them move to digital,” he said. “This is the last bastion of customers who haven’t moved yet. We have an opportunity to bring them over.”

He also praised the transactional model.

“We did a stint in a more of an SVOD-type business, and it didn’t really work,” he said, in reference to a failed joint venture with Verizon. “Our consumers are transactional, and so we want to do everything we can to support the business.”

In presenting the award to FandangoNow’s Douglas, industry veteran and former DreamWorks home entertainment chief Kelly Sooter praised him for his ability to anticipate trends and forge strong partnerships and lasting relationships — and for always being in touch with the consumer.

“He knows everything about … how consumers behave,” she said.

FandangoNow has been revving up its promotional muscle and is aggressively tying in digital purchases and rentals with its movie-ticket-selling sister company.

Douglas noted he got involved in the digital business at DreamWorks when he was asked to help with a startup (M-GO, which eventually was acquired by movie service Fandango and became FandangoNow).

“As we finally refined what we were doing and launched in 2013 as a transactional service, I truly felt like I was now building the future of digital home entertainment,” Douglas said.

He noted FandangoNow’s early and strong support for 4K and initiatives such as binge bundles and the “Fresh Picks” program, which curates titles deemed “Fresh” by sister service Rotten Tomatoes.

Praising Google Play’s Zepp, who was unable to attend, Paramount Pictures president of worldwide home media distribution Bob Buchi said, “He truly has the talent and the vision to market very impressively to consumers and really change the way that they behave.”

Buchi noted that Google Play, which is in its seventh year, “really put a movie store in the hand of millions of consumers with the Android mobile platform [and] really elevated and streamlined the experience of purchasing or renting a digital product, and opened up a whole new world in literally over 100 countries.”

“They continued to enhance the product day in and day out,” he said. “It’s now on every major television manufacturer and streaming sticks, so it’s really never been easier to rent or to purchase a movie.

“They’re also super champions of 4K which is great for adoption and great for all of our futures.”

Google Play Movies & TV is currently on a big 4K push, automatically upgrading customers’ past movie purchases to the new format, so they can stream them in 4K, even if the movies were originally purchased in standard or high definition.

Google Play’s Bill Kotzman accepted the award on Zepp’s behalf and read a statement from the honoree: “Transactional home entertainment is and will remain a key part of the media and entertainment business.… Google continues to invest heavily in transactional, and we’re excited to continue to grow the category in partnership with all of you.”

The EMA’s Steven Apple accepted the award for the iTunes team. Apple’s iTunes service began the year with a game-changing deal with No. 1 TV manufacturer Samsung. New Samsung SmartCast TVs will allow consumers to access their iTunes movie and TV show libraries through a new app.

Photos of the event are here.

Fast Forward Awards 2019: Keeping the Faith

Digital retailers are revving up their promotional engines and helping studios chase down the Holy Grail: transactional sales and rentals of movies over the Internet. These four Fast Forward honorees are the leaders of the pack.

The rise of subscription streaming has revolutionized home entertainment consumption — and music, as well.

We still pick and choose what we want to watch (or hear), along with when, where and how. But instead of paying for a specific movie, TV show or song, we pay one price for a month’s worth of access to whatever happens to be
available.

The problem with Netflix and other streamers is that while the buffet of entertainment choices appears endless, the really good dishes are conspicuously absent. Big theatrical movies, in particular, don’t show up on subscription streaming services for years, if ever. And the continued appeal of big-screen blockbusters among home viewers is what’s keeping the traditional “transactional” model alive.

As disc sales continue to decline, digital movie sales and “rentals” (a la carte streaming) are on an upswing, thanks in large part to aggressive and innovative digital retailers.

Four standouts are being honored in the second-annual Media Play Fast Forward Awards, which recognize people, technologies, organizations, products or services that move the home entertainment industry forward.

This year’s honorees are Cameron Douglas, VP of home entertainment at FandangoNow; Google Play’s Jonathan Zepp, head of media and entertainment; Galen Smith, CEO of Redbox; and the team at Apple iTunes (the company asked that no individual be singled out).

FandangoNow has been revving up its promotional muscle and is aggressively tying in digital purchases and rentals with its movie-ticket-selling sister company Fandango.

Google Play Movies & TV is on a big 4K push, automatically upgrading customers’ past movie purchases to the new format so they can stream them in 4K, even if the movies were originally purchased in standard- or high-definition.

Redbox has nearly doubled the selection of films and TV shows available on its year-old digital movie store, Redbox On Demand, and last December announced a new deal in which its app is featured on all Vizio SmartCast TVs — in addition to TVs from Samsung and LG.

And Apple’s iTunes service began the year with a game-changing deal with No. 1 TV manufacturer Samsung. New Samsung SmartCast TVs will allow consumers to access their iTunes movie and TV show libraries through a new app. They’ll also be able to buy new movies or TV shows directly through the app.

As an added benefit to consumers, Google Play Movies & TV, iTunes and FandangoNow have also joined Movies Anywhere, the cloud-based movie locker service that allows consumers to access their digital libraries.

Subscribe HERE to our FREE daily newsletter!

The Media Play Fast Forward awards are an outgrowth of the Home Entertainment Visionary Awards, which were launched in 2002 by the now-defunct Home Media Magazine. Comcast’s Brian Roberts was the 2017 honoree. Warren Lieberfarb, the father of DVD, was the first, back in 2002. Other honorees have included Sony Pictures’ Ben Feingold, Samsung’s Tim Baxter, and Walmart’s Louis Greth and Chris Nagelson.

The first Media Play Fast Forward honorees, recognized last year, were Movies Anywhere and Fox Innovation Labs.

FandangoNow

Cameron Douglas

FandangoNow is a transactional VOD service owned by Fandango, the nation’s leading movie consumer destination, which also owns Rotten Tomatoes and MovieClips, the top multi-channel network for trailers and movie-related content. FandangoNow serves millions of visitors a month, with more than 80,000 new-release and catalog movies, next-day TV shows, and a growing library of 4K titles available to watch on more than 200 million connected, over-the-top and mobile devices.

The business is split fairly evenly between electronic purchases and rentals, says VP of home entertainment Cameron Douglas, and the service’s heavy push into 4K has resulted in 20% of transactions coming from the ultra HD format when available.

FandangoNow — which prior to its January 2016 acquisition by Fandango was known as M-GO, a joint venture launched three years earlier by DreamWorks Animation and Technicolor — doesn’t rely on algorithms. Instead, its entertainment options are hand-picked by in-house film experts, celebrity guest curators and further spiced up by Rotten Tomatoes’ Tomatometer scores and editors’ picks.

The service also boldly plays up the fact that it offers high-demand content not available on Netflix and the other streaming services.

“We’re proud of our differentiated offerings that you can’t find on iTunes or Amazon,” Douglas says. “For instance, each month we highlight a selection of ‘Fresh Picks,’ critically-acclaimed titles that you’ll want to see but aren’t available on Netflix or other streaming subscription services. Each title is rated fresh on Rotten Tomatoes and is only $2.49 to rent. We also innovated a first-of-its-kind rental initiative called ‘Binge Bundles,’ offering multiple titles from fan-favorite franchises and themed collections, bundled together to rent and binge for one low price.”

What might be FandangoNow’s trump card is its ability to tie in digital movie sales and rentals with movie ticket sales. Most recently, FandangoNow offered a free DreamWorks Animation movie to fans who purchased Fandango VIP tickets to early access screenings of How to Train Your Dragon: The Hidden World. Another recent promotion offered a free movie ticket for every $20 spent on FandangoNow. “We are a full-service destination for film fans,” Douglas says.

Douglas had been SVP of content at M-GO prior to FandangoNow’s 2016 launch. Before that he held senior positions at top entertainment media companies including DreamWorks, Paramount, Fox and Disney. He began his career in 1986 as manager of affiliate marketing and programming at Showtime Networks, and later held operations, product and merchandising posts at Musicland and Disney Stores. Douglas began his involvement with home entertainment in 1993 when he joined Buena Vista Home Video, at the time Disney’s home video distribution arm, as senior sales analyst and, later, assistant marketing manager. Today Douglas also serves as the chair of the home entertainment industry group, the Entertainment Merchants Association (EMA).

Google Play Movies & TV

Jonathan Zepp

Google Play Movies & TV is an online video store that sells and rents movies, TV shows and other filmed content. It is part of Google Play, which launched in March 2012, bringing together the Android Market, Google Music, and Google eBookstore under one brand. Other services operating under the Google Play banner are Google Play Books, Google Play Console, Google Play Games and Google Play Music. Google Play gives customers one place to find, enjoy and share their favorite apps, games, movies, TV shows, music, books and more, on the Web for any device.

Google Play Movies & TV, like the other Google Play services, uses the power of the cloud to manage digital entertainment — so customers can access their movies and TV shows on their phones, and have them available instantly on their computers, tablets or connected TVs.

Google Movies & TV has been particularly aggressive on the promotional front, offering 99-cent movie and TV show rentals around holidays such as Thanksgiving and to power users of its site. In advance of the 91st Academy Awards last month, Google Play offered deals on past Oscar-winning movies as well as the latest Oscar-nominated films. Google Play also featured apps and games inspired by the Best Picture nominees.

The biggest buzz at Google Play, at least among movie enthusiasts, is its 4K upgrade feature. The digital retailer last October announced in a blog posting that when 4K titles are available, the service will automatically upgrade customers’ past movie purchases “so you can stream in 4K, even if you originally bought the movie in SD or HD. It’s all on us, just open the Play Movies & TV app and we’ll let you know which titles have been upgraded.”

Google Play also announced a price drop for 4K movies, with prices as low as $14.99 to own (and $4.99 to rent).

In addition to 4K Sony Bravia TVs, Google announced “you can now watch in 4K using the Play Movies & TV app on most 4K Samsung Smart TVs, and we’re working on adding support for LG as well.” In addition, the Google Play app for Samsung, LG and Vizio TVs was updated.

Jonathan Zepp leads Media & Entertainment for Android & Google Play. He describes himself as “an entertainment content enthusiast fortunate to find my way to Google at a time when the company was broadly considering how to think about entertainment content.”

Zepp is charged with looking after partnerships and business strategy for entertainment, sports and news video content. He and his team also drive business and content operations for Google Pay Movies & TV. He previously led content partnerships for YouTube in the Americas. Prior to joining Google Play in June 2011, Zepp held key digital entertainment leadership roles at Sony Network Entertainment, Paramount Pictures and Napster. A graduate of the Boston University School of Law, he began his career as a corporate and intellectual property lawyer.

Redbox On Demand

Redbox CEO Galen Smith

If you only think of Redbox for its fleet of more than 41,500 bright-red DVD and Blu-ray Disc rental kiosks, stationed outside Walmarts, supermarkets and drugstores, you’re only getting half the picture.

Redbox also operates a digital movie store, Redbox On Demand, that since its launch in December 2017 has “surpassed major milestones to become a real player in the competitive digital home entertainment space,” says Redbox CEO Galen Smith.

Redbox On Demand was established as a complement to the disc-rental kiosks for which the Redbox brand was known. “Our customers come to us for that transactional experience — it’s Friday night, and they want to watch a specific movie,” Smith told Media Play News in January 2018. “We try to satisfy them with our kiosk network, but there are occasions where you might not want to go out and rent a movie from a kiosk. So rather than lose that transactional occasion, we’re giving them the chance to get it online.”

Consumers are seizing that opportunity, Smith says. Nearly 60% of Redbox On Demand consumers are people who have either stopped renting discs at Redbox kiosks or never patronized Redbox before, Smith says.

“We’re seeing hundreds of thousands of customers, including bringing back folks we haven’t seen in a while,” he says. The On Demand service has even surpassed expectations in its ability to bring customers back to the box.

Last December, Redbox On Demand celebrated its one-year anniversary with a most welcome development: Redbox apps are now featured on all Vizio SmartCast TVs. Without apps, it’s hard for digital retailers to sell or rent movies over the Internet. Redbox apps are also available on TVs made by Samsung and LG, and the addition of Vizio — also a top 10 brand — is significant, says Chris Yates, general manager of Redbox On Demand.

Redbox continues to aggressively seek out partnerships with consumer electronics companies to install Redbox On Demand apps on new TVs and devices.

The company also continues to expand its library of content “to include more titles we know our customers want to watch,” Smith says. “Since launch, we’ve added about 5,000 titles, and now have more than 12,000 curated titles in our library. We are focused on providing consumers the content they want most.

“As the industry continues to evolve, consumers are inundated with more entertainment choices, but Redbox and our Redbox On Demand operate in a unique position offering choice across a wide variety of formats and price points. We’re pleased with the momentum we’re seeing with Redbox On Demand — particularly in bringing people back into the Redbox ecosystem.”

Smith was named CEO of Redbox in 2016 and is the architect behind many of the company’s major achievements, including Redbox On Demand and removing delays in studio windows at the kiosk. A former Morgan Stanley investment banker with an MBA from the University of Chicago, Smith, 42, joined the finance team at Redbox in May 2009 as director of corporate finance. Coinstar, the operator of a network of coin-cashing machines, had just acquired the other half of Redbox from the McDonald’s Corp. Within two years, Smith had become SVP of finance for Redbox. “I loved being in the business,” he told Media Play News. “I started negotiating studio contracts and building relationships across the ecosystem.”

Smith was the CFO of Outerwall (Coinstar’s new moniker) when the company was sold to private equity investor Apollo Global Management in September 2016, and Smith was named CEO of Redbox.

“With this offering, we are giving consumers more choices than ever before,” Smith says of Redbox On Demand. “We are bringing them back into the Redbox ecosystem and reminding them of the great value we offer at the box at $1.75 a night.”

Apple iTunes

Less than three months after the June 2006 launch of Blu-ray Disc as the next-generation physical media product, Apple’s then 3-year-old iTunes Store birthed the digital movie sales business.

“Today, we are making more than 75 films available online, and we will be adding more every month,” the late Apple founder Steve Jobs told reporters at a September 2006 press event. The first batch of films were from Disney, Pixar, Touchstone and Miramax, “including Pirates of the Caribbean and Cars,” he said.

Two years later, in his Macworld 2008 keynote, Jobs announced iTunes would begin “renting” movies over the Internet, as well.

Since then, the iTunes Store has continued to be among the most aggressive digital retailers, with a growing library of what now numbers about 112,000 movies and 300,000 TV shows for sale or rent, playable across a broad swath of Apple devices. A “Family Sharing” feature lets up to six people in a family share each other’s iTunes purchases.

Two years ago, the Wall Street Journal reported that Apple’s share for selling and renting movies, TV shows and other video content had dropped to between 20% and 35% — down from over 50% as recently as 2012. Despite the percentage drop, Apple told the Journal that its movie rentals and purchases had risen over the previous year and had reached their highest level in more than a decade.

Apple keeps a sharp eye on what’s going on in theaters. For the release earlier this month of Captain Marvel, the iTunes store discounted numerous Marvel movies, dropping the purchase price to $14.99 for such recent hits as Black Panther, Avengers: Infinity War and Ant-Man.

On the eve of the January CES in Las Vegas, Samsung Electronics announced it will offer iTunes movies and TV shows, and provide Apple AirPlay 2 support, on 2019 Samsung Smart TV models beginning this spring. In what is believed to be an industry first, a new iTunes Movies and TV Shows app will debut only on Samsung Smart TVs in more than 100 countries. AirPlay 2 support will be available on Samsung Smart TVs in 190 countries worldwide.

Speaking at the Samsung “First Look CES” preview event at the Aria Resort & Casino, Andrew Sivori, a VP of TV product marketing at Samsung Electronics America, told members of the press, “For the first time, users in more than 100 countries will be able to access the iTunes Movies and TV Shows app. … Users will be able to access their iTunes Movies and TV Shows purchases as well as buy or watch something new from the iTunes store.”

Q&A: 10 Questions

We sat down with three of our Fast Forward-winning retailers — in a virtual way, of course — for a discussion of key points affecting the digital movie sales-and-rental trade. (Jonathan Zepp was traveling; his quotes are from an earlier interview with Thomas K. Arnold in Variety.)

How do we get across to consumers the value proposition of buying or “renting” a digital movie when they are used to an all-you-can watch “buffet” from Netflix and the other streaming services for a little more than $10 a month?

Cameron Douglas, FandangoNow: “Premium content for purchase has always coexisted with subscription services. When I worked at the studios, we always knew our titles would hit the pay window on HBO or elsewhere at some point, but we still had reliably significant volume for the physical DVDs and Blu-ray Discs for a long retail lifecycle. As subscription offerings continue to grow, so too does consumer comfort and familiarity with streaming. You soon discover that the breadth of content out there requires the frequent tap of a ‘Buy’ or ‘Rent’ button, even if you already have access to one or more subscription services, because those subscription services often don’t have the movie you want.”

Galen Smith, Redbox: “Redbox — at the box and On Demand — offers new-release movies that subscription services won’t have for months, years or ever. ‘Back to the Movies’ is a Redbox initiative that was soft launched in August 2018. It speaks to and reminds people what movie watching used to be, the nostalgia it creates for so many people, and why we need to get it back. Entertainment consumption has become a solo event of endless scrolling, binging for hours, or sitting in a room with everyone on their own devices. But being together is missing. So with our Back to the Movies initiative, we are encouraging consumers to take a step back. Watching a movie used to bring people together, and we need to make an effort to do it again. And just because you have an all-you-can-eat solution, some of the best content is not available in subscription. Redbox provides the best content at the best value.”

Jonathan Zepp, Google Play Movies & TV: “The subscription streaming model offers a compelling value proposition for many users, but a lot of great content is not available in that model. That is especially true for users who value earlier access to the most popular new-release movies. I’d love to see the industry articulate the value proposition of the transactional model relative to subscription and ad-supported options, especially around content availability. We are thinking a lot about how to make this awareness more intuitive within our ecosystem.”

What makes your digital service unique?

Douglas: “Fandango is the only company out there in our space solely dedicated to the full entertainment lifecycle, from pre-release awareness and trailer buzz through Fandango MovieClips to the first reviews on Rotten Tomatoes, advance tickets on Fandango to home entertainment on FandangoNow. One might guess that’s just an internal operational benefit, but it’s actually a boon for consumers too. For example, this year we were able to be a big part of the awards season conversation, across Fandango, FandangoNow, and of course Rotten Tomatoes as well. Fans flocked to our network looking to catch up with the year’s best movies, knowing that Fandango could give them access to all the awards contenders in one place, whether the films were only playing on the big screen or already available at home.”

Smith: “Three things. First, choice. Redbox is dedicated to making Movie Nights memorable and meaningful events that can be enjoyed across a wide variety of formats and price points. DVD rentals start at $1.75 a night, Blu-ray Disc rentals start at $2 a night and 4K UHD rentals in select markets for $2.50 a night. Via Redbox On Demand, Video On Demand rentals start at $3.99 a night for new releases. Consumers can also purchase previously rented movies and games at the box or through On Demand via electronic sellthrough.

“Second, value. Enhancing our value at the box, our loyalty program ‘Redbox Perks’ rewards customers with points for free rentals when they rent or purchase movies at the box or On Demand. The program now has more than 32 million members, with more than 3 million new customers joining in 2018 alone.

“And, third, marketing. Recent promotions, such as ‘Stream On Demand, Get a Free Physical Rental’ have proven to drive both On Demand and physical rentals from new and lapsed customers. Redbox Perks includes three tiers (Star, Superstar, Legend) to recognize our most valuable customers with special benefits; and badging that gives them fun challenges to earn serious bragging rights. Related to our Back to the Movies initiative, a new ‘Family Fun’ badge is earned when Perks members watch three movies that bring the family together for Movie Night. Also, our incredibly popular ‘Spin’ series offers gamified promotions like Summer Spin and Winter Spin that give customers the ability to win instant prizes and be entered for larger prizes (entertainment packages and fun trips).”

Zepp: “Since our launch we have worked to constantly iterate and improve the experience for consumers. This includes establishing a global footprint. We are … available in more markets than any other transactional service in the world right now.”

What key moves/strategies have helped grow the transactional business at large and at your service in particular in the past year?

Douglas: “We were early adopters of 4K back in 2014, and it was a good bet for us to be first-to-market in 4K in those early days. That part of our business has grown over the years to become a truly significant part of FandangoNow in the past year. 4K has become one of the main ways that mainstream consumers make the transition from physical to digital. Last year, we also began a concerted effort to converge the FandangoNow experience across all of our apps, whether you are using Web, mobile, one of our connected TV apps, or of course our native experience on Roku. I’d say right now, our 10-foot experience on connected TV’s is the best in the market.”

Smith: “We’ve built out a talented and dedicated team to support the Redbox On Demand business across product management, technology, content acquisition, merchandising and marketing. Further, our service offers access to consumers that no other digital retailer can provide, which makes us an incredibly valuable partner. We are expanding the category, and for that I am excited about the year ahead.”

Has the studio strategy of giving digital movies a two- or three-week window over the DVD and Blu-ray Disc release proved effective? What else would you like to see the studios do?

Smith: “Each of the studios would need to opine on its effectiveness across the broader base. For our segment of the market, many of our consumers simply cannot or are not willing to pay $15 to $20 for a movie. It’s one reason our rental business is much larger than our electronic sellthrough business. There is a marketing benefit in letting our consumers know a movie is on its way to the kiosk and VOD.”

What have been your key marketing/promotional efforts in the past year?

Smith: “Redbox recently relaunched the brand, including digital and TV spots as well as sponsorships, such as the Redbox Bowl on New Year’s Eve. Our Perks loyalty program has become a major marketing engine for Redbox with new badging opportunities that range from seasonal and title-specific marketing to promotional support. We’re proud of our Back to the Movies initiative that has launched across Redbox social media channels and through media partnerships with Attn: and Scary Mommy (media companies leveraging social media).”

Netflix has made content recommendations a hallmark of its service. Can that technology be applied to the digital retail market?

Douglas: “Recommendations are already part of what we do at FandangoNow, and it continues to get better and better. In the case of Fandango, it comes down to personalization more than discrete recommendations — this is a big focus for us.”

Smith: “Definitely. Personalizing an experience for a consumer is important. Even though we try to curate content for consumers, we want to make sure that the most relevant content is recommended to improve their experience. To accomplish this, we have a new recommendation engine rolling out to all of our platforms that leverages our history of rental occasions over the past 16 years to suggest the content the consumer may want to watch most.

“To augment this, we have invested heavily in our Marketing Analytics team to help refine the algorithms that drive our recommendations. In 2018 we developed an enhanced customer segmentation and targeted marketing programs aligned with these segments. These campaigns are designed to drive repeat visits for new customers, increase frequency for engaged customers, and grow retention among our long-tenured customers. We continue to build additional machine-learning models (artificial intelligence) to optimize our promotions and deliver personalized recommendations to our customers across our storefronts. In the process, we are driving incremental trips and making the customer experience better by surfacing the most relevant titles to our customers in our outbound marketing and on our storefronts.”

Uniform pricing remains a mandate among digital platforms — unlike among packaged-media retail. Will there ever be loss-leader pricing on new-release digital titles?

Smith: “Redbox is in a unique position to drive value through our Perks loyalty program that earns physical rentals for On Demand and box transactions. We also work closely with studios to offer and promote promotional temporary price reductions on specific titles.”

A hallmark of packaged media has been special features and bonus material. Why aren’t those features included and/or marketed for digital?

Douglas: “They are included to some extent, and most of the digital retailers, including FandangoNow, have tried and tested various ways of surfacing this content. It certainly was a great way to entice consumers to buy in the physical era, whether or not the content was ever watched by most buyers. I think the bar is higher for digital and as an industry we need to make this marketing tactic even more relevant in the digital era.”

Smith: “That’s a great question. We love having the special features on our physical discs but would also love to have them on digital purchases as well.”

The Sky Store in the U.K. includes a DVD with any digital movie purchase. Any plans to replicate that strategy in the United States?

Smith: “We don’t have that strategy specifically, but if you think about our loyalty program, we are trying to encourage consumption on both digital and physical by awarding points for digital transactions that can be used on physical product. We think we can uniquely bring the two worlds together.”
Netflix is partnering with telecoms and pay-TV operators to offer discounted and/or free service in exchange for access to new subscribers.

Would digital retail consider partnering with SVOD to sell the latter’s original content in addition to including free Netflix access with each digital transaction?

Douglas: “Everything is on the table, as long as it supports our core Fandango consumer brand promise, which is to provide premium content, whenever and wherever fans want to see it, whether it’s the theater or at home. We’re seeing new models — and more acronyms! — every day, and I’m so grateful to be a part of such an exciting era of growth and innovation at Fandango.”

Smith: “Unlikely. It makes sense for someone selling bandwidth and data to partner with Netflix so that their consumers use more bandwidth (Comcast, T-Mobile). For Netflix originals (or Hulu or Amazon, for that matter) we would happily offer their content to our consumers at the kiosk or on VOD as available. In fact, we offer a number of their originals today. It is great for us as it offers consumers the opportunity to try an original at a great value, and if they like it, we can be a great acquisition channel for the respective SVOD service. Not every consumer will want to commit to a monthly fee, let alone multiple services, so we think we can stand in the gap and offer content on a transactional VOD and physical basis to help extend reach.”

From Around the Web